Integrations

Microsoft Exchange

Microsoft Exchange is a cloud-based and on premise email and calendaring service that helps service and support teams to communicate and collaborate effectively. Microsoft Exchange can help service and support teams to send and receive secure and reliable emails, manage contacts and tasks, schedule and join meetings and events, and access shared mailboxes and calendars

Delivery: Vivantio Core Integration

Categories: IntegrationsTags: Email, Microsoft

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Microsoft Exchange

Why Use Microsoft Exchange

The Exchange Email Service monitors a predefined mail account and processes all messages received to that account, converting them to new tickets that appear in the “Pending” queue in the ticket system areas.

Vivantio can support the monitoring of multiple mailboxes; each monitored mailbox is managed through the Email to Ticket Service.

Emails are sent from the Customer to your Email Server and every few minutes emails are retrieved from your Email Server & logged in Vivantio

Seamless Communication

Keep tickets up to date in Vivantio from emails sent to a mailbox allowing easy communication between your teams and your customers.

Automation

Automation of routine tasks such as ticket creation and status updates reduces manual work and speeds up processes.

Stay Updated

Customers receive timely updates (through Vivantio) on the status of their issues, improving transparency and trust.

Streamline Processes

The streamlined processes and efficient collaboration result in quicker responses and better service delivery, enhancing customer satisfaction.

Microsoft Exchange

Functionality

You can create a Email to Ticket connection between Vivantio and multiple Office 365 mailboxes. Once connected Vivantio will process emails that arrive in the mailbox and either create new tickets or update existing tickets.

There are various mail processing rules that can be applied to setup the integration for your requirements.