Integrations

Slack

Slack is a cloud-based collaboration platform that allows service and support teams to communicate, share files, and integrate with other tools. Slack can help service and support teams to streamline workflows, improve response times, and create a shared knowledge base.

Delivery: Vivantio Automation Platform Albato

Categories: IntegrationsTags: Collaboration, Messaging

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Slack

Why Use Slack

Vivantio can send automated notifications to Slack channels using Vivantio’s built in webhooks. Our automations platform, extends Vivantio’s built in Slack integration by triggering events in Vivantio from the following triggers in Slack:

New message in channel
New user
New reaction to the element
New channel
New file
New mention
New private message
New message in private channel
New message in the thread (private channel)
New message in the thread (public channel)

The integration also allows the following actions in Slack to occur from within Vivantio:

Send a message to a public channel
Send a message to a private channel
Send a private message to a user
Set a conversation topic in a public channel
Invite a user to a public channel
Plans to send a message to a public Slack channel
Find a user by Email
Find a user by ID
Schedule a message to be sent to a private channel
Send a private message to the user in a private channel
Set a conversation topic in a private Slack channel
Send a private message to a user in a public channel
Create a post/file on a public Slack channel
Create a post/file on a private Slack channel
Custom API request

Seamless Communication

Integration creates a seamless communication channel between service management and end users, enabling them to collaborate without switching platforms.

Automation

Automation of routine tasks such as ticket creation and status updates reduces manual work and speeds up processes.

Stay Updated

Customers receive timely updates (through Vivantio) on the status of their issues, improving transparency and trust.

Streamline Processes

The streamlined processes and efficient collaboration result in quicker responses and better service delivery, enhancing customer satisfaction

Slack

Functionality

Notifications from Vivantio to Slack:

Custom webhooks can be configured in Vivantio to send notifications to Slack Channels directly from Vivantio. See an example of this in action and learn how it was setup here.

Albato – Slack Integration

To perform one way or two-way integration with Slack you can use our Platform as a Service Partner Albato that is built directly into the Vivantio admin area.

The below screenshot shows how you can setup triggers in Slack that can kick off automations, as well as how to setup actions you may want to perform in Slack.