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Customer Service ManagementBest practices

From Incident to Problem: How Vivantio Scales Issue Resolution

Not every ticket is a one-off. Vivantio helps support teams consolidate incidents, uncover root causes, and scale resolution—without the chaos. Follow ITIL…

Published 2:10
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From scattered incidents to streamlined solutions—see how Vivantio makes it happen.

Not every support ticket is a one-off issue. When patterns emerge across incidents, it’s time to scale your approach—starting with a solid foundation in incident management principles.

In this video, see how Vivantio’s Problem Management helps service teams:

• Identify and consolidate related incidents
• Create centralized problem records
• Streamline root cause analysis
• Keep customers informed through self-service and status updates
• Reduce duplicate efforts and ticket overload
• Follow ITIL best practices with built-in change management

Ideal for: Support teams, IT managers, and operations leaders looking to scale resolution processes with the help of powerful incident management software—without sacrificing visibility or service quality.

Powered by insights. Aligned with ITIL. Backed by Vivantio.

Preview of Vivantio's Incident Management FAQs one-pager with five essential questions and quick answers for scaling service operations.

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ArticleService-to-Renewal Signal Mapping for Early Risk DetectionNothing looks wrong — until it does. Most renewal risk builds quietly through service interactions. Here’s how to identify it earlier.Customer Service ManagementBest practicesVideoReporting & Dashboards: Unlock Data-Driven Decisions with Vivantio.Create, customize, and share real-time dashboards and reports with Vivantio. Empower your teams to visualize key metrics and drive smarter decisions—no…Customer Service ManagementBest practicesReporting & AnalyticsVideoFLEXGrid Workspaces: Real-Time Insights, Better Customer SupportFLEXGrid turns live service data into real-time insight. Build custom views, explore trends, and act faster—no report builder needed. Smarter decisions…Customer Service ManagementBest practicesReporting & Analytics

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