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IT Service Management

Enterprise ITSM without the overhead

Full ITIL, CMDB, AI Assist and multi-department ESM. Delivered by a dedicated consultant in weeks, not months.

  • Full ITIL, incident, change, problem
  • CMDB included, not tier-gated
  • Live in 3–4 weeks, every time
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Vivantio AI

AI across your whole service operation

Assist agents in the moment, deflect with smart self-service, and turn service data into insight, not a chatbot bolted on.

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Service Management
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Customer Service Management

Streamline Ticket Management with Vivantio | Faster Support, Better Visibility.

Efficient ticketing isn’t just possible—it’s built in. See how Vivantio helps support teams manage, route, and resolve tickets faster with automation, smart…

Published 2:49
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Less chaos. More control. Ticket management that works smarter, not harder.

Discover how Vivantio simplifies internal ticket management processes to help your support teams stay efficient and deliver exceptional service. In this video, we walk through how tickets are automatically routed, triaged, and resolved using customizable queues, AI-powered summaries, and integrated knowledge base resources.

What You’ll Learn:

  • How tickets are logged, queued, and routed in Vivantio
  • How support teams use 360° customer views for faster issue resolution
  • The role of automation, templates, and internal notes in boosting productivity
  • How @vivantio.b2b keeps your team organized and customers informed

Whether you’re scaling support or improving SLA compliance, Vivantio is built to streamline every step of the ticket lifecycle.

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TourCustom Forms & Fields in Customer ServiceSee how Vivantio lets you tailor forms and fields to capture the right information, support your processes, and keep every service interaction structured.ConfigurationCustomer Service ManagementTourSLAs in Customer ServiceSee how Vivantio helps customer service teams manage response and resolution targets, prioritize customer requests, and consistently meet service commitments.ConfigurationCustomer Service ManagementTourProblem ManagementSee how Vivantio helps teams investigate recurring issues, identify root causes, and prevent repeat incidents.Customer Service ManagementITSM

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