Did you know that better customer service has a direct effect on accelerating the sales process? It can have a huge impact on customer retention as well as increasing upsell and cross-sell opportunities. And statistics show that acquiring a new customer can cost five times more than retaining an existing one.
Watch this video to learn more about the connection between customer service and sales plus the two main considerations you should look for in a service management platform partner.
Vivantio offers an approach to Customer Service Optimization through our Unified Customer Service Management Platform that elevates your customer experience.
To learn more or request a live demo, click here.