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IT Service Management

Enterprise ITSM without the overhead

Full ITIL, CMDB, AI Assist and multi-department ESM. Delivered by a dedicated consultant in weeks, not months.

  • Full ITIL, incident, change, problem
  • CMDB included, not tier-gated
  • Live in 3–4 weeks, every time
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Vivantio AI

AI across your whole service operation

Assist agents in the moment, deflect with smart self-service, and turn service data into insight, not a chatbot bolted on.

For customersAI AssistFor agentsAI EnrichFor managersAI Optimize
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Service Management
ITSM / ITILIncident, problem & changeAsset Management & CMDBVisibility of your estateAsset DiscoveryFind & map automaticallyKnowledge ManagementAnswers that scaleService CatalogStructured request formsService Level ManagementSLAs tracked, breaches caught
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AutomationTrigger work, end to endWorkflowStages, routing & approvalsCustomizationForms, fields & layoutsPersonalized WorkspaceRight info, right timeDigital Self ServiceDeflect tickets, delight usersBusiness Intelligence & ReportingDashboards from your dataCRMContext on every customer
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Latest case studyOptimizing IT Support & Assets: Quality Brand Group, Vivantio & LansweeperThe rapid expansion across geographical locations and the increasing complexity of back-office operations presented unique challenges, particularly in IT…Read the storySee all case studies
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Customer Service Management

Vivantio: Where Efficiency Meets Excellence in Service

Our latest video explores how Vivantio is redefining customer service efficiency and effectiveness. From leveraging ITIL best practices to empowering teams…

Published 2:16
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Vivantio: Redefining Customer Support and Service Management

Watch this video and see how the Vivantio platform helps to transform customer experiences while simplifying your team’s workload. Learn about our ITIL-aligned approach, user-friendly no-code configuration, and AI-enhanced capabilities. With Vivantio, you’re not just choosing a service management solution; you’re opting for a partner in excellence and efficiency. Discover why teams from 5 to 5,000 trust Vivantio for their service management needs. Start your journey towards streamlined service delivery today. Watch now!

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TourCustom Forms & Fields in Customer ServiceSee how Vivantio lets you tailor forms and fields to capture the right information, support your processes, and keep every service interaction structured.ConfigurationCustomer Service ManagementTourSLAs in Customer ServiceSee how Vivantio helps customer service teams manage response and resolution targets, prioritize customer requests, and consistently meet service commitments.ConfigurationCustomer Service ManagementTourProblem ManagementSee how Vivantio helps teams investigate recurring issues, identify root causes, and prevent repeat incidents.Customer Service ManagementITSM

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