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IT Service Management

Enterprise ITSM without the overhead

Full ITIL, CMDB, AI Assist and multi-department ESM. Delivered by a dedicated consultant in weeks, not months.

  • Full ITIL, incident, change, problem
  • CMDB included, not tier-gated
  • Live in 3–4 weeks, every time
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Vivantio AI

AI across your whole service operation

Assist agents in the moment, deflect with smart self-service, and turn service data into insight, not a chatbot bolted on.

For customersAI AssistFor agentsAI EnrichFor managersAI Optimize
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Service Management
ITSM / ITILIncident, problem & changeAsset Management & CMDBVisibility of your estateAsset DiscoveryFind & map automaticallyKnowledge ManagementAnswers that scaleService CatalogStructured request formsService Level ManagementSLAs tracked, breaches caught
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Latest case studyOptimizing IT Support & Assets: Quality Brand Group, Vivantio & LansweeperThe rapid expansion across geographical locations and the increasing complexity of back-office operations presented unique challenges, particularly in IT…Read the storySee all case studies
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Customer Service Management

Customer Success: DriveTime Case Study

Witness DriveTime’s remarkable transformation with Vivantio. See how they replaced outdated processes with streamlined solutions, enhanced data security,…

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Driving Efficiency: How Vivantio ITSM Transformed DriveTime’s IT Operations

Step into the world of DriveTime, the nation’s largest used car dealership, as they take on their IT challenges with the help of Vivantio IT Service Management. Witness their remarkable journey of transformation, where outdated processes are replaced with streamlined solutions, data security is fortified, and future growth becomes a reality. Explore how Vivantio’s ITSM platform can empower your organization to thrive. Watch now!

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TourCustom Forms & Fields in Customer ServiceSee how Vivantio lets you tailor forms and fields to capture the right information, support your processes, and keep every service interaction structured.ConfigurationCustomer Service ManagementTourSLAs in Customer ServiceSee how Vivantio helps customer service teams manage response and resolution targets, prioritize customer requests, and consistently meet service commitments.ConfigurationCustomer Service ManagementTourProblem ManagementSee how Vivantio helps teams investigate recurring issues, identify root causes, and prevent repeat incidents.Customer Service ManagementITSM

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