Vivantio Meets ITIL & Performance Demands for a Global Car Manufacturer
Watch the video to hear Alan Shrimpton, IT Strategy Manager, discuss why his organization chose Vivantio and their experience using the ITSM Platform to meet their ITIL and performance requirements.
For a global car manufacturing division, seeking a modern ITSM solution on a tight budget and within a stringent timeline, Vivantio emerged as the ideal partner. The organization had key priorities: cost-effectiveness, a cutting-edge tool to supersede their outdated systems, and support for ITIL, a framework they had newly embraced.
Vivantio’s strengths shone brightly in the face of these challenges:
- Speedy Delivery: Vivantio’s agility was evident when they responded and delivered promptly, even as other contenders struggled with the brisk pace of the project.
- Budget-Friendly: Despite the manufacturer’s budgetary constraints, Vivantio provided a high-quality solution that met all the requirements without compromising on features.
- Operational Clarity: With Vivantio’s ITSM tool, the organization gained an unprecedented transparency into every task within their IT domain, significantly augmented by the powerful management dashboards.
- Reliability: The solution was resilient, boasting zero downtimes after its deployment, swiftly instilling confidence.
- Cloud-Based Flexibility: The team appreciated the cloud foundation of the product, combined with its easy implementation, user-centric design, and versatile configuration capabilities. This flexibility meant the tool wasn’t just confined to ITSM; it had broader applications.
- Professionalism: Vivantio’s team left a lasting impression with their unwavering professionalism, evident in their quick responses, transparency, and the innate adaptability of their product.
In sum, Vivantio met and surpassed the global car manufacturer’s needs by promptly delivering a robust ITSM solution, even amidst tight budget and time constraints
