Upon seeing the highly configurable and flexible aspects of the platform, the PSTDOC office made the choice to go with Vivantio. David was especially impressed with their helpful product specialists and engineers.
“Vivantio’s team would walk me through steps and offer multiple solutions to where I was comfortable knowing we can make it work,” David explained, “I’d say one of the key reasons we went with Vivantio was because of their people.”
With his old system going away at the end of November, David now had less than a month to get the new system up and running. With help from Vivantio, David was empowered to get the self-service portal and basic functionality online in just 2 weeks!
With the basics working, he was now able to add additional bells and whistles and take advantage of Vivantio’s faster cloud-based platform capabilities as well as create an even more intuitive self-service portal.
After getting the platform launched, David now had time to put in place an inventory project that would eventually save countless hours and help drive efficiency throughout the university. As an Access System Administrator, he is responsible for knowing how many electronic building assets are in each university building including cameras, door contacts, card readers, and more.
When asked about upgrading areas or replacing devices in the past, David’s team typically had to physically walk to the building and do an on-site assessment which could take up to half a day. His team also needed to know the replacement cost for each part, link them together and determine the active life of each asset.
What started as an estimated 5,000-piece inventory quickly ballooned to over 25,000 pieces. The PSTDOC office had been looking to put an asset management tool in place for years but never found a system that could integrate easily and without a hefty additional expense.
"Vivantio’s team helped us create a report that would total up the cost of the assets on a room-by-room basis and by university building. That report is going to help us immensely if we ever need to change rooms out or upgrade a facility.”
With Vivantio’s full lifecycle asset configuration management database (CMDB) included with his platform, Wake Forest could now track all the items and map their relationships, reducing a half-day trip to merely seconds. Having this information digitized and searchable will save David and his team countless hours.