DIG INTO YOUR DATA

Use real data to achieve true continuous improvement

MAKE INFORMED DECISIONS WITH ROBUST REPORTING

Capture and compile the data you need, from real-time statistics that enable you to deal with peaks in activity to historic trends that empower you to prepare for the future

Dashboards

Customizable dashboards give visual overviews of service fulfillment across any metric

Charts

Custom charts, built using Vivantio’s simple modular Report Builder, helps bring your data to life

Real-time Analytics

Zero in on any aspect of your service environment with live-look reporting and insightful dashboards

Report Catalog

Create your own reports, or choose from our ever-growing library of pre-built, ready-to-customize reports, covering ITIL, CRM, and CMDB

BUILD CUSTOM REPORTS

Vivantio’s report builder tool empowers you to report on the key performance metrics that matter to you

WYSIWYG Editor

Drag and drop dashboards, charts, data grids plus a whole host of other formatting controls

Custom SQL

For complex reporting, write custom SQL to manage direct relationships between tables and views

Publish to Vivantio

Publish into Vivantio for use by your service teams and customers in the self-service portal

Report Scheduler

Automatically run recurring, pre-scheduled reports, and email the results to managers, customers, and stakeholders

REPORT

2020 SURVEY: SELF SERVICE STRATEGIES

In partnership with Service Desk Institute (SDI), we surveyed service desk professionals to learn how they employ self-service to their customers

DOWNLOAD

WEBINAR: RESCUE YOUR SERVICE TEAM

Are you sensing that your service desk might be in trouble? There are many threatening issues out there that can wipe out your team if you aren’t careful. But, there are also many evolving ITSM strategies you can incorporate into your service arsenal to become a real hero for your team.

In this recorded webinar, get lessons directly from the bespectacled IT crusader George Spalding, executive vice president at Pink Elephant. You will learn about future service desk superpowers you can use to boost performance.

REQUEST A DEMO

Learn how you can elevate your service

REQUEST A DEMO

EXPLORE OTHER FEATURES

Complete the customer journey and drive even more value by making use of an extensive array of other products within your subscription

ITSM / ITIL

Learn how the ITSM and ITIL frameworks and principles can elevate your service offering

Why adopt ITSM/ ITIL?

CRM

For those supporting in external customers, see how Vivantio’s CRM can boost productivity

Service Centric CRM

ASSET MANAGMENT

Vivantio’s CMDB can store every type of asset from hardware and software to contracts

Learn about Impact Maps

KNOWLEDGE

Bring all your knowledge into a single platform to support your organization, team and customers

Using Articles in Self Service

LET’S CONNECT

We believe good customer service stems from making connections – human connections.

Once you’re ready to give our software a closer look, the next step is to speak with one of our solutions consultants.

During this conversation, you’ll learn:

  • If our IT software fits within your budget. Our pricing model is flexible, unique to the buyer and based on volume.

  • How it integrates with your current tools. Vivantio’s ITSM platform was built API-first.

  • Which platform is best for your business needs. Our solutions team can set you up with a demo or free trial.

Already using our products and need some assistance? Contact our technical support team.