ITSM and ITIL are no longer just processes for delivering IT Services Any team providing service can benefit
LEVERAGE IT SERVICE MANAGEMENT
Achieve service excellence by adopting best practices and established process orientated frameworks
Enhance Service Operations
Make use of Incident, Problem and Change management to deliver the highest value to the business. Organize, plan, and prioritize your work, and ensure that the right service teams are working on the right projects at the right time
Service Delivery
Offer services to your organization to streamline business process. Our service catalog can allow customers to request services – like the on-boarding of a new staff member – and then automate and inform multiple lines of business
Manage Your Configuration
Make use of a Configuration Management Database (CMDB) to record configuration items such as software, hardware, licenses, contracts etc. Create relationships between them so that business impact can be assessed
Service Beyond IT
Whilst ITSM has primarily focused on delivering IT Services to the business, Vivantio goes beyond that so that all service delivery teams can harness the capabilities if service management
ITIL FOR CONTINUED SERVICE IMPROVEMENT
Adopt ITIL best practices to drive continuous improvement, boost service efficiency and elevate customer satisfaction
Service Level Agreements
Move beyond simple “open to close” SLAs to configurable service objectives with definable milestones like response, diagnose and fix. Customize SLAs by ticket/request type, by service, or by customer
Service Catalogs
Organize all your business or IT services into a single store for your customer to make requests. Use automation to route requests to the appropriate teams, and orchestration for automated fulfillment
Knowledge Management
Empower your staff, users and customers to help themselves. Centralize and categorize all your documents, training, guides, videos and more, in Vivantio’s knowledge base
WHITEPAPER: The State of Service Desk Strategy
See how the industry implements service strategy, a critical part of service desk operations.
WEBINAR: Mastering IT Service Management Metrics With Effective Reporting
MEASURE PERFORMANCE
Vivantio helps you to understand your service and support activity at a glance. Use real-time statistics to assess current activity, or easily access a wealth of data on past performance.
Manage your workloads, predict busy periods and allocate resources where it’s needed most.