ELEVATE SERVICE WITH ITSM & ITIL

ITSM and ITIL are no longer just processes for delivering IT Services
Any team providing service can benefit

LEVERAGE IT SERVICE MANAGEMENT

Achieve service excellence by adopting best practices and established process orientated frameworks

ITIL Incident Management

Organize, plan, and prioritize your work, and ensure that the right service teams are working on the right projects at the right time. And not just within Incident Management, but also Problem, Change and Service Requests

Service Delivery

Offer services to your organization to streamline business process. Our service catalog can allow customers to request services – like the on-boarding of a new staff member – and then automate and inform multiple lines of business

Manage Your Configuration

Make use of a Configuration Management Database (CMDB) to record configuration items such as software, hardware, licenses, contracts etc. Create relationships between them so that business impact can be assessed

Service Beyond IT

Whilst ITSM has primarily focused on delivering IT Services to the business, Vivantio goes beyond that so that all service delivery teams can harness the capabilities of service management

ITIL FOR CONTINUED SERVICE IMPROVEMENT

Adopt ITIL incident management best practices to drive continuous improvement, boost service efficiency and elevate customer satisfaction

Service Level Agreements

Move beyond simple “open to close” SLAs to configurable service objectives with definable milestones like response, diagnose and fix. Customize SLAs by ticket/request type, by service, or by customer

Service Catalogs

Organize all your business or IT services into a single store for your customer to make requests. Use automation to route requests to the appropriate teams, and orchestration for automated fulfillment

Knowledge Management

Empower your staff, users and customers to help themselves. Centralize and categorize all your documents, training, guides, videos and more, in Vivantio’s knowledge base

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WHITEPAPER: The State of Service Desk Strategy

See how the industry implements service strategy, a critical part of service desk operations.

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CASE STUDY

Learn how SCP Health improved business flow with Vivantio’s ITIL-based ITSM platform

FEATURE HIGHLIGHT: Workflows

LEARN MORE ABOUT AUTOMATION CAPABILITIES

AUTOMATE PROCESSES

Automate business processes and remove manual intervention to improve response times and reduce effort

Ticket Routing

Get tickets and requests to the right team quickly and seamlessly with automation rules

Ticket Escalation

Make sure you meet your agreed service levels by alerting and escalating requests before breach

Advanced Workflows

Define and build comprehensive business workflows to automate complex processes like on- and off-boarding, change requests, releases, and roll outs

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WHITE PAPER

BOOST YOUR SERVICE DESK WITH THESE NEW TICKET PRIORITIZATION STRATEGIES

Improve performance by up to 10% with this newly researched methodology

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INTEGRATE CORE SYSTEMS

Vivantio seamlessly integrates with all of your critical systems to bring them into one centralized hub

LEARN MORE ABOUT INTEGRATION CAPABILITIES

WEBINAR: Mastering IT Service Management Metrics With Effective Reporting

MEASURE PERFORMANCE

Vivantio helps you to understand your service and support activity at a glance. Use real-time statistics to assess current activity, or easily access a wealth of data on past performance.

Manage your workloads, predict busy periods and allocate resources where it’s needed most.

REQUEST A DEMO

Learn how you can elevate your service

REQUEST A DEMO

EXPLORE OTHER FEATURES

Complete the customer journey and drive even more value by making use of an extensive array of other products within your subscription

SELF SERVICE

Learn how a self-service strategy can promote self help, increase efficiency and improve customer satisfaction

Self Service Strategies

CRM

For those supporting in external customers, see how Vivantio’s CRM can boost productivity

Service Centric CRM

ASSET MANAGEMENT

Vivantio’s CMDB can store every type of asset from hardware and software to contracts

Learn about Impact Maps

KNOWLEDGE

Bring all your knowledge into a single platform to support your organization, team and customers

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LET’S CONNECT

We believe good customer service stems from making connections – human connections.

Once you’re ready to give our software a closer look, the next step is to speak with one of our solutions consultants.

During this conversation, you’ll learn:

  • If our IT software fits within your budget. Our pricing model is flexible, unique to the buyer and based on volume.

  • How it integrates with your current tools. Vivantio’s ITSM platform was built API-first.

  • Which platform is best for your business needs. Our solutions team can set you up with a demo or free trial.

Already using our products and need some assistance? Contact our technical support team.