MEET YOUR CUSTOMERS AT THEIR LEVEL

Self-service offers customers multiple ways to interact with your service teams, in a way that works for them

EXPERIENCE SELF-SERVICE

Learn how a self-service strategy can provide your customers access to information with a click of a button, streamline business processes, improve service efficiency and increase customer satisfaction

Access Self-Service & Knowledge

Publish self-service articles, knowledge base articles, tutorials, manuals, wiki and more through the self-service portal and empower your customers to gain access to knowledge

Log and Track Progress

Customers can log and track the progress of their tickets or service requests. They can add notes, screenshots, and documents, or cancel requests that are no longer necessary

Service Catalogs

Allow your employees or customers to request business services such as new equipment, access to licenses or even kick-start employee on-boarding

Reduce Call Volume

When a customer calls to get an update on their ticket, it reduces the time you have to actually resolve their problems. Keep customers informed and happy using self-service and email-to-ticket functionality

PORTALS ARE POWERFUL

Vivantio self-service goes beyond just logging tickets. Create a unique experience for your employees or customers based on the type of services you offer

Multiple Portals

Reach different customer segments or represent entirely different entities with separate, branded online customer portals. For internal teams, create portals that map to business processes or service teams like IT, HR, Finance or Customer Services with each team having control over functionality

Roles & Permissions

Provide a different user experience based on the logged on user. Allow managers to access Service Requests or monitor requests made by their teams. Or direct customers from one organization to a completely different portal to customers from another organization

Unique User Experience

Decide on the process that users go through to request help. Start with searching the knowledge base before proceeding to logging a ticket. Based on ticket category, request specific information to route tickets to the right resolver group. You have complete control over the request workflow

VIDEO: Roles and Permissions Provide Data Control for Service Management Teams

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BLOG: Why the Look and Feel of Your Self-Service Portal Matters

CONTROL THE LOOK OF YOUR PORTAL

Enable customers to get the help they need by leveraging Vivantio’s portal widget builder, custom themes and designs, to create unique self-service portals

Design and Brand

With the Vivantio portal designer, leverage codeless, drag-and-drop configuration to build custom portals for your users that match your brand and identity

Custom Designs

Create multiple pages with our widget builder with complete control over the look, feel and user experience with our HTML editor and CSS customization

Make Mobile Simple

With responsive design, users can expect the same wonderful experience no matter what device they use to look for knowledge, request support or track ticket progress

REPORT

2020 SURVEY: SELF SERVICE STRATEGIES

Read the latest findings on how service desk professionals employ self-service to their customers

DOWNLOAD

CREATE CHANNELS FOCUSED ON CUSTOMERS

Combine multiple self-service touch points so that customers can access support in a number of ways across a variety of different devices

Email to Ticket

Create a ticket straight from email and route it to a chosen recipient based on the type of query. Continue bi-directional communication from within Vivantio

SMS

Use SMS messages to keep customers or technicians informed of progress, or alert them to outages or system changes that might be impacting the business

Chat

Through self service, offer technician to customer chat services to provide immediate first line response. Link chat conversation to ticket history

Remote Control

Integrate with your report control tools to take control of users environments from within self service or right from within Vivantio

SERVICE CUSTOMERS WITHOUT LIMITATIONS

Integrate with other communication solutions to complete the customer experience

BLOG: How to Integrate Vivantio with Slack

REQUEST A DEMO

Learn how you can elevate your service

REQUEST A DEMO

EXPLORE OTHER FEATURES

Complete the customer journey and drive even more value by making use of an extensive array of other products within your subscription

FLEX UI

Our FLEX UI empowers organizations to build comprehensive and powerful self service portals

The Power of FLEX

CUSTOMER INSIGHTS

Capture customer data, from real-time statistics to historic trends to custom reporting to drive change

Put Your Data to Work

AUTOMATION

Put controls in place to track, monitor and ensure continued and improved service continuity

Streamline Repetitive Processes

INTEGRATION

Integrate with other core systems and take control of your entire service operation from one centralized hub

How does Vivantio Integrate

LET'S CONNECT

We believe good customer service stems from making connections – human connections.

Once you’re ready to give our software a closer look, the next step is to speak with one of our solutions consultants.

During this conversation, you’ll learn:

  • If our IT software fits within your budget. Our pricing model is flexible, unique to the buyer and based on volume.

  • How it integrates with your current tools. Vivantio’s ITSM platform was built API-first.

  • Which platform is best for your business needs. Our solutions team can set you up with a demo or free trial.

Already using our products and need some assistance? Contact our technical support team.