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IT Service Management

Enterprise ITSM without the overhead

Full ITIL, CMDB, AI Assist and multi-department ESM. Delivered by a dedicated consultant in weeks, not months.

  • Full ITIL, incident, change, problem
  • CMDB included, not tier-gated
  • Live in 3–4 weeks, every time
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Vivantio AI

AI across your whole service operation

Assist agents in the moment, deflect with smart self-service, and turn service data into insight, not a chatbot bolted on.

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Service Management
ITSM / ITILIncident, problem & changeAsset Management & CMDBVisibility of your estateAsset DiscoveryFind & map automaticallyKnowledge ManagementAnswers that scaleService CatalogStructured request formsService Level ManagementSLAs tracked, breaches caught
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AutomationTrigger work, end to endWorkflowStages, routing & approvalsCustomizationForms, fields & layoutsPersonalized WorkspaceRight info, right timeDigital Self ServiceDeflect tickets, delight usersBusiness Intelligence & ReportingDashboards from your dataCRMContext on every customer
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Latest case studyOptimizing IT Support & Assets: Quality Brand Group, Vivantio & LansweeperThe rapid expansion across geographical locations and the increasing complexity of back-office operations presented unique challenges, particularly in IT…Read the storySee all case studies
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ITSM

Customer Success: Wake Forest Case Study

Discover how Wake Forest University overcame a significant challenge in service management by partnering with Vivantio, resulting in improved access and…

Published 2:20
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Wake Forest University’s Service Management Transformation with Vivantio.

Explore Wake Forest University’s journey to efficiency and cost savings with Vivantio. Learn how their quick adaptation and strategic partnership led to a remarkable transformation in service management, offering lessons for businesses and institutions facing similar challenges. Watch now!

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TourITSM at a GlanceA quick look at how Vivantio handles the incident queue — triage, ownership, and priority — so you can see what real ITSM looks like in practice.ITSMTourStep Up Your ITSMFollow a single incident end to end — activity, AI-assisted notes, SLA targets, and the agent workflow around it — to see the depth beneath the queue.ITSMConfigurationTourCustom Forms & Fields in ITSMSee how Vivantio lets you tailor forms and fields to capture the right information, support your processes, and keep every service interaction structured.ConfigurationITSM

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