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Best practices

Roles & Permissions Provide Data Control for Service Management Teams

Roles & permissions are crucial for service management teams because they determine who can perform certain operations and access particular data within…

Published 2:56
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Vivantio offers a flexible ITSM software solution that can be used by service teams across multiple departments within the same company while keeping data secure. When Roles and Permissions are enabled in our ITSM platform, you can determine who and what departments can perform certain operations and access particular (e.g., confidential) data within the system. This video provides an overview of the roles and permissions capabilities within the Vivantio platform.

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ArticleService-to-Renewal Signal Mapping for Early Risk DetectionNothing looks wrong — until it does. Most renewal risk builds quietly through service interactions. Here’s how to identify it earlier.Customer Service ManagementBest practicesArticleRight-Sized ITIL: Structure Without Process DragService teams often feel slower even when nothing is technically broken. This guide introduces Right-Sized ITIL — a practical governance model that reduces…ITSMITILBest practicesVideoReporting & Dashboards: Unlock Data-Driven Decisions with Vivantio.Create, customize, and share real-time dashboards and reports with Vivantio. Empower your teams to visualize key metrics and drive smarter decisions—no…Customer Service ManagementBest practicesReporting & Analytics

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