The State of Service Desk Strategy

Service desks are at the centre of it all, and their involvement in building strategies is critical.

Establishing a service strategy is a critical part of service desk operations. It transforms objectives and goals into actionable plans and processes.

In partnership with Service Desk Institute (SDI), we surveyed mid-level and enterprise service desks. Learn how different service teams:

Download your free copy of the full report to see how the rest of the industry implements service strategy.

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