RAPID INTEGRATION PLATFORM: FLEXBridge

For exceptional customer service, switch on seamless integrations with almost any other platform

UNIFIED SERVICE PLATFORM

FLEXBridge allows you to seamlessly switch on integrations between Vivantio and virtually any other essential platform for a 360 degree customer view

Customer Insight

Give service teams live, full-enterprise insight from platforms like Salesforce, HubSpot, Sugar, MS Dynamics, along with any solution running on Azure Active Directory

Asset Management

Access real-time views into IT assets via, Microsoft Intune, Ninja RMM, JAMF, etc.

Monitoring

Use Vivantio as the hub for your event management tools – network monitoring, server monitoring, etc. – and stay ahead of issues before they become real problems

Software Development Life Cycle

Integrate directly with Application Lifecycle Management programs like Jira and Azure DevOps

POWERFUL WITH UNMATCHED FLEXIBILITY

Our extensive integration platforms offer an array of connectivity possibilities from the preconfigured OOB connectors in FLEXBridge, through low/no-code Webhooks and Web Methods, to the comprehensive REST API allowing you to develop your own middleware.

FLEXBridge Integrations

The simple and intuitive FLEXBridge integration platform enhances previous dedicated APIs to offer a single architecture and consistent user interface across all integrations— while providing centralized reporting and management.

Web Hooks and Web Methods

Build codeless integrations configured in minutes with our fully customizable Webhooks and Web Methods

Integration Service Component

If your service desk is in the cloud, but your other systems aren’t, you can use the Integration Services Component to securely connect Vivantio to Active Directory, Asset Discovery tools, and Data Warehouses

API First

If you need something more complex or your development team wants to build bespoke micro-applications, complex multi-stage integrations, etc., rest easy knowing that Vivantio is API first – no limitations on functionality, and no paid-for API transactions

WEBINAR

USING FLEXBRIDGE™ TO CREATE THE FUTURE OF CX

Now available on demand!

Andrew Stevens, VP Technology, Vivantio

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OUR LATEST INTEGRATION BLOGS

BLOG: How to integrate Vivantio with Slack

BLOG: How to integrate Vivantio with Microsoft Teams

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Learn how you can elevate your service

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EXPLORE OTHER FEATURES

Complete the customer journey and drive even more value by making use of an extensive array of other products within your subscription

FLEX UI

Our FLEX UI empowers organizations to combine the entire service operations into a single, unified platform

See the FLEX difference

CRM

For teams providing external support to customers, integrate with CRM and sales automation tools

Integrate with Core System

AUTOMATION

Put controls in place to track, monitor and ensure continued and improved service continuity

Streamline Repetitive Processes

ANALYTICS

Capture and compile the data you need, from real-time statistics to historic trends to custom reporting

Measuring Improvement

LET’S CONNECT

We believe good customer service stems from making connections – human connections.

Once you’re ready to give our software a closer look, the next step is to speak with one of our solutions consultants.

During this conversation, you’ll learn:

  • If our IT software fits within your budget. Our pricing model is flexible, unique to the buyer and based on volume.

  • How it integrates with your current tools. Vivantio’s ITSM platform was built API-first.

  • Which platform is best for your business needs. Our solutions team can set you up with a demo or free trial.

Already using our products and need some assistance? Contact our technical support team.