Top University Improves Access With Switch to Vivantio IT Service Management Platform

Saving $30,000 and a quick implementation improves “access” and efficiency at this prestigious university.

In late 2019,  Wake Forest University (WFU) was faced with a problem. The company providing their service management platform wanted to start charging an additional $30,000 year for new servers. The director of the Physical Security Technology and Deacon One Card office (PSTDOC) decided that perhaps now was a good time to find a new solution and asked administrator David Cowan to head up the search.

He immediately went searching for other options while agreeing to a one-year grace period with the current solution provider which would end on Dec 1, 2020. Hampered by the pandemic, David diligently researched different vendors and tried out several possibilities. The idea was to replicate Wake Forest’s system as quickly as possible with a look towards future expansion including a massive inventory asset project without incurring a massive price tag.

He needed a provider that could save Wake Forest money, integrate easily with their existing system, and implement quickly once approved.

The solution for WFU was Vivantio.

“Vivantio’s team would walk me through steps and offer multiple solutions to where I was comfortable knowing we can make it work,” David explained, “I’d say one of the key reasons we went with Vivantio was because of their people.”


Click below to read the whole case study and discover how quickly David’s team was able to implement a new solution and tackle an impressive inventory project that would save countless hours and drive efficiency throughout the university.

Case Study

Share This Story!


Get the roadmap that puts your customer service at the center of your company’s business strategy.