New service optimization guide underscores need to meet elevated customer expectations.
Vivantio has launched a new guide, “Leveraging Breakthrough Service to Transform Your B2B Enterprise.” The comprehensive guide identifies the distinct benefits of centralizing customer service and offers B2B business owners a detailed process for implementing it at their organization, inclusive of proven strategies for overcoming common challenges.
“The reality is every business is a ‘service business’ today and it’s time that B2B organizations’ strategies reflect that,” said chief executive officer Greg Rich. “Even traditional companies in industries like healthcare and energy/utilities are rapidly acknowledging their roles in ‘co-creating value’ with their customers. Business leaders seeking a competitive advantage will need to align their organizations so that customer service plays a central role in all their business activities. This report details how they can go about it effectively and efficiently.”
Businesses in today’s remote world need to meet the needs of their customers’ elevated expectations. This is especially true for B2B companies that maintain a complex web of interwoven, dynamic and long-term relationships between suppliers, vendors, contractors, internal teams and their customers – and often their customers’ customers.
Service optimization is the key to achieving business success for B2B organizations.
For any B2B business, service optimization is the key to achieving business success. Service optimization is the ability to glean coherent insight and achieve the most efficient use of processes and information – across all disciplines and teams – to provide real business efficiency and optimal service delivery. For nearly 20 years, Vivantio has been pioneering service optimization and this comprehensive guide showcases how to apply it to the latest evolution of business service.
To learn more or to download your copy of “Leveraging Breakthrough Service to Transform Your B2B Enterprise,” click here.