Blog

Brief articles on service management that include tips, trends, best practices, and more.

4 Key Things to Assess and Adjust in Your Service Strategy During the Coronavirus Crisis

2020-03-20T22:03:19+00:00

No matter how strong your service strategy is, it most likely won’t hold up to the challenges your service teams are facing with the novel coronavirus (COVID-19) crisis. This pandemic has severely impacted businesses and customers alike. Whether your organization has already developed a contingency plan or has only recently been affected by the dire situation at hand, here are the four most important things to assess and adjust in your service management strategy during a crisis.

4 Key Things to Assess and Adjust in Your Service Strategy During the Coronavirus Crisis2020-03-20T22:03:19+00:00

Vivantio IT Service Management Software Named High Performer in G2 Winter 2020 Report

2020-03-17T13:36:48+00:00

Vivantio, an industry-leading IT service management solution that empowers companies to achieve unparalleled service excellence, was recognized as a Higher Performer in G2 Crowd’s 2020 Winter Report. As a top performer on G2 Crowd, Vivantio averages 4.1 out of 5 stars, with customers rating Vivantio most highly for ease-of-use, quality of support and ease of set-up.

Vivantio IT Service Management Software Named High Performer in G2 Winter 2020 Report2020-03-17T13:36:48+00:00

Why Operational Level Agreements Matter and How to Use Them in Vivantio

2020-03-10T12:53:49+00:00

Excellent customer service means meeting your SLAs, but first, you need to make sure you hit your OLAs. In this blog you’ll learn more about this important key metric in service management and see examples of how to use OLAs in the Vivantio ITSM tool.

Why Operational Level Agreements Matter and How to Use Them in Vivantio2020-03-10T12:53:49+00:00

Tips on How to Successfully Implement Your New ITSM Software Solution

2020-02-19T17:12:30+00:00

Buying a new IT service management software solution can be a time-consuming and expensive process. Once you’ve decided on the best ITSM software for your service team, you’ll need to implement it, which is critical to long-term success and ROI. Follow theses tips to ensure your implementation process goes smoothly.

Tips on How to Successfully Implement Your New ITSM Software Solution2020-02-19T17:12:30+00:00

Four Tips to Convince Leadership you Need a New Service Management Software Solution

2020-02-19T17:11:40+00:00

Convincing leadership to invest in a new service management tool can be challenging without a plan backed by data and research. Read these 4 tips before proposing new ITSM software so leadership will feel confident in the investment.

Four Tips to Convince Leadership you Need a New Service Management Software Solution2020-02-19T17:11:40+00:00

One IT Service Management Software Tool for Multiple Departments

2020-02-07T15:53:48+00:00

During conversations with our customers, we discovered that various service teams outside of the IT department are using our ITSM software, thanks to its scalability and flexibility. Why? Because they are focused on common goals: using one tool to streamline business processes, reduce operational costs and maintain customer service excellence.

One IT Service Management Software Tool for Multiple Departments2020-02-07T15:53:48+00:00

The Differences Between Help Desk and Service Desk and Why it Matters

2020-03-03T15:56:56+00:00

The debate on the definition of a service desk versus a help desk has been ongoing. Help desks are point solutions and typically reactive. A service desk, however, is more business-centric and built on core ITIL principles and service lifecycle stages. Here's what's different between the two and why it matters.

The Differences Between Help Desk and Service Desk and Why it Matters2020-03-03T15:56:56+00:00

How to Integrate Vivantio with Slack

2020-02-05T17:50:42+00:00

Looking for ITSM that integrate with Slack? Learn how Vivantio's IT service desk software makes sending messages to Slack easy with API integration and webhooks. In this tutorial, we’ll take you through the step-by-step set-up, so you can communicate effectively and efficiently with your service team and customers.

How to Integrate Vivantio with Slack2020-02-05T17:50:42+00:00

5 Ways to Get the Most Out of Your Free Software Trial

2020-02-19T19:03:08+00:00

So you’ve narrowed down your IT service management tool finalists and are ready to start a software trial? Many ITSM SaaS companies offer free trials for a limited time. Here are five ways to get the most from your free service management software trial to ensure it meets your business needs.

5 Ways to Get the Most Out of Your Free Software Trial2020-02-19T19:03:08+00:00

How to Integrate Vivantio with Microsoft Teams

2019-10-24T18:55:01+00:00

In every company, it is crucial to have effective, efficient communication, such as the ability to alert your team about new urgent issues, or let a customer know you've responded. Thanks to API integration and webhooks, Vivantio makes sending messages to applications such as Microsoft Teams from your department easy.

How to Integrate Vivantio with Microsoft Teams2019-10-24T18:55:01+00:00