Brief articles on service management that include tips, trends, best practices, and more.

One IT Service Management Software Tool for Multiple Departments

2020-01-17T17:50:39+00:00

During conversations with our customers, we discovered that various service teams outside of the IT department are using our ITSM software, thanks to its scalability and flexibility. Why? Because they are focused on common goals: using one tool to streamline business processes, reduce operational costs and maintain customer service excellence.

One IT Service Management Software Tool for Multiple Departments2020-01-17T17:50:39+00:00

How to Integrate Vivantio with Microsoft Teams

2019-10-24T18:55:01+00:00

In every company, it is crucial to have effective, efficient communication, such as the ability to alert your team about new urgent issues, or let a customer know you've responded. Thanks to API integration and webhooks, Vivantio makes sending messages to applications such as Microsoft Teams from your department easy.

How to Integrate Vivantio with Microsoft Teams2019-10-24T18:55:01+00:00