Blog

Integration used to be a checkbox. Now it’s the difference between coordinated service and constant workarounds. This piece breaks down what the integrations landscape really looks like today — and what will matter heading into 2026.

Mid-market organizations are struggling with a challenge few anticipated: workflow fragmentation across Support, Success, Ops, and Product. Tool sprawl and disconnected systems have created hidden gaps that slow teams, frustrate customers, and undermine performance. This State of the Union report reveals why workflows are breaking—and what today’s service leaders must recognize moving forward.

Dark mode isn’t just a trend—it’s a test of focus, comfort, and accessibility. Discover when each mode helps SaaS teams work smarter and why choice matters most.

Vivantio secures the esteemed SourceForge Fall 2023 Leader Award in SaaS service management. This accolade highlights their dedication to innovation and user satisfaction. Dive deeper to understand the significance of this industry recognition.

Disconnected data systems waste time and stall growth. Learn how AI-driven data integration can automate workflows, eliminate silos, and drive real-time decisions. This guide gives operations leaders a clear path to smarter, more scalable service management.

Managing support across disconnected tools? An omnichannel helpdesk brings it all together—boosting efficiency, improving customer satisfaction, and eliminating silos. Learn how Vivantio helps service teams scale smarter with seamless integrations and AI-driven automation.

Workload automation is no longer just about efficiency—it’s about intelligence, agility, and automation at scale. By 2025, 80% of organizations using automation tools will transition to Service Orchestration and Automation Platforms (SOAPs) to manage cloud workloads. This shift is redefining AI-powered automation, multi-cloud workload orchestration, and predictive analytics. Dive into the top five trends revolutionizing SaaS workload automation and how your business can stay ahead.

Exceptional B2B customer service goes beyond problem-solving—it builds lasting relationships, enhances retention, and drives business success. By implementing key service strategies and leveraging automation, businesses can create seamless customer experiences that foster loyalty. Discover the top six best practices to optimize your customer service approach today!

ISV partnerships are a game-changer for SaaS companies, enabling seamless API integration, automation, and improved workflow efficiency. By leveraging strategic alliances, businesses can scale faster, reduce operational bottlenecks, and enhance customer experiences. Discover how ISV collaborations unlock new growth opportunities—schedule your personalized demo today!

Scaling an ISV isn’t just about delivering great software—it’s about providing seamless service and support. IT Service Management (ITSM) helps streamline incident resolution, customer interactions, and automation, ensuring faster response times and improved efficiency. Discover how ITSM and Customer Service Management (CSM) work together to elevate service delivery and customer experience.

Integration and automation might sound similar, but their impact is vastly different. Integration connects your tools, ensuring seamless data flow, while automation eliminates repetitive tasks to boost efficiency. Mastering both is the key to transforming service management and driving business success.

Your IT ecosystem is more than just infrastructure—it’s the foundation of your business. By optimizing integrations, automating workflows, and ensuring seamless data flow, software providers can unlock efficiency, scalability, and long-term growth. Learn how to master IT ecosystem management and stay ahead in the competitive digital landscape.

A strong post-implementation support model ensures seamless knowledge transfer, reduces disruptions, and empowers teams for long-term success. This checklist breaks down key areas—from documentation and training to escalation procedures and SLAs—so you can streamline support and drive efficiency. Get the insights you need to build a resilient service strategy!

Creating a seamless user interface is key to enhancing user satisfaction and simplifying workflows. Learn how software providers can leverage thoughtful UI design, strategic service principles, and user-friendly elements to boost engagement and drive better outcomes.

Database activity monitoring is a game-changer for ITSM frameworks, offering real-time insights to boost security, ensure compliance, and optimize performance. Learn how proactive monitoring can safeguard sensitive data and streamline operations in our comprehensive guide.

Discover how Service Level Objectives (SLOs) and Indicators (SLIs) can revolutionize service reliability and user satisfaction. Learn practical tips, real-world examples, and actionable strategies to implement measurable objectives that align with user needs and business goals.

Service Level Management is the backbone of ITIL, ensuring IT services meet business goals and customer expectations. This guide explores key concepts like SLAs, performance monitoring, and continuous improvement to help you deliver consistent value. Discover how to align IT services with business success today!

Manual patching is tedious and risky. Automated patch management transforms this process, reducing vulnerabilities, saving time, and ensuring compliance. Learn how automation can simplify your IT workflows while keeping your systems secure.

Cybercrime could cost the world $10.5 trillion by 2025—are you prepared? Explore the fundamentals of cloud infrastructure security, from key components and common threats to best practices and tools that protect your data and ensure compliance.

Ever wondered why ITIL 4 separates release management from deployment management? This key distinction enhances software delivery, boosts reliability, and aligns IT teams for success. Discover how embracing ITIL 4 can transform your IT service management framework.