Vivantio for Service Providers
Deliver better customer service, faster
Enhance efficiency, standardize processes, and improve customer relationships. By adopting service management, TSPs & MSPs can benefit from automation, preventive maintenance, and strategic resource allocation, leading to better service quality and scalability.
Our Customers Continue to Love Us!
Organization & Optimization
Manage Service Operations with Confidence
Streamline operations, simplify complex workflows, and enable teams to focus on strategic tasks, enhancing overall performance. And all within workspaces designed to reduce clutter and noise, allowing your teams to stay focused on the things that matter.
Collaboration & Integration
Enable Seamless Collaboration with a 360-Degree View of Your Clients
Provide a collaborative and empowering work environment where information flows seamlessly between teams. Vivantio enhances team communication and ensures every agent is aligned, engaged, and equipped to deliver exceptional service
AI and Automation Integration
Redefining Service Optimization
Today’s service providers are leveraging AI-driven tools and automation to increase efficiency and maintain service excellence.
Gartner predicts that organizations using AI-driven automation in customer service will see a 30% cost reduction by 2025.
Popular Integrations for Our MSP Customers
Vivantio integrates with the most used tools for service providers, so your entire ecosystem can be securely connected and referenceable. Â Our extensive integration platforms offer an array of connectivity possibilities from the OOB connectors in FLEXBridge, through low/no-code webhooks and webMethods, to the comprehensive REST API allowing you to develop your own middleware.
Efficiency & Scalability
Meet Service Demand without Compromising Quality
Automate operations to handle growth seamlessly, boosting efficiency and maintaining top-notch service levels. Designed to tackle high ticket volumes effortlessly, Vivantio ensures your customer service stays ahead of demand.
Enterprise Functionality for All
Leverage Every Feature without Writing Code or Breaking the Bank
Get advanced features and sophisticated functionality without the cost-prohibitive price tag. We believe every team should have access to the solutions they need, so we built Vivantio to be user-friendly and affordable.
Feature Inclusive
Every feature is available out of the box. Just switch on the ones you need as you need them. Configure roles, permissions, record types, tickets, and corresponding SLAs to meet each service team’s unique needs.
User Inclusive
Give your teams control over their service platform. Set up integrations, workflows, automation rules, and personalized workspaces without ever writing a line of code or having to rely on expensive consultants.
Budget Friendly
Don’t be denied the functionality you need by endless upsells and bloated price books. Vivantio offers concurrent licenses for occasional users, access to every feature, and your choice of data centers at no extra cost.
