Customer Support Software for Growth-Focused Software Providers

Deliver rapid, seamless support experiences that elevate your brand, reduce churn, and empower your teams – even as your software business scales.

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Fellow Independent Software Vendors and Software Companies That Trust Vivantio

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Meet Current and Future Service Needs

Empower your teams to optimize service delivery and adapt to evolving needs with Vivantio’s highly configurable, full-featured platform.

Streamline Service Operations Across Teams

Use business units to manage departments within a single platform, creating tailored workflows that eliminate silos and boost collaboration

Enhance Team Efficiency

Leverage Personalized Workspaces and Custom Layouts to ensure each team member works with the tools and data they need most, reducing distractions and enhancing focus

Adapt Quickly to Changing Requirements

Design and adjust Custom Forms, Fields, and Workflows to capture relevant data and accommodate evolving business processes without delays

Ensure Secure, Scalable Collaboration

Define Roles and Permissions to control access across teams and departments, ensuring the right people have access to the right tools while maintaining data integrity

Deliver Proactive and Responsive Service

Configure Multiple Ticket Types for varying service scenarios, enabling faster response times and more tailored solutions for every customer interaction

Integrate Seamlessly with Your Ecosystem

Connect Vivantio to your existing systems using robust Integrations, ensuring a cohesive flow of information and maximizing resource utilization.
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System4u Slashes Time to First Qualified Answer in Half

“All my team members use Vivantio every day. The platform is an easy and useful system—an integral part of our service desk.”
Jan Prudil, Service Desk Manager, System4u

Maximize Agent Efficiency

Enable your customer service teams to handle increasing demand efficiently and at scale, ensuring exceptional service quality while safeguarding agent well-being.

Ensure Accurate and Efficient Case Resolution

Implement Routing and Escalation Rules to direct cases to the right team or individual, ensuring no time is wasted and issues are resolved swiftly

Streamline Workflows and Automate Repetitive Tasks

Utilize Workflows, Business Rules, and Automation to reduce manual effort, enabling agents to focus on high-impact tasks and respond faster to customer needs
Explore Automation

Deliver Omnichannel Support for Seamless Experiences

Provide agents with a unified view of all customer interactions through Omni-channel Support, enabling them to deliver consistent and high-quality service across platforms
Explore Self Service

Empower Agents and Customers with Knowledge

Leverage Knowledge Management tools – both agent – and customer-facing, to ensure access to reliable information, fostering faster problem-solving and self-service capabilities
Explore Knowledge Management

Scale with AI-Driven Assistance

Use AI-Powered Suggested Resolutions and Automated Responses to guide agents toward the best solutions, enhancing efficiency without sacrificing service quality
Explore Agent AI

Adapt to Growth with Robust Management Tools

Deploy Service Level Management and Change Management frameworks to maintain high performance and quality standards as your team scales
Explore ITIL
Independent Software Vendor Solutions

Enhance Your Customer Experience at Every Stage!

Build Stronger Customer Loyalty

Drive customer satisfaction and retention by using data-driven insights to deliver exceptional service experiences, continuous improvements, and measurable results.

Gain Actionable Insights to Improve Service

Use Surveys and AI Sentiment Analysis to understand customer feedback, identifying areas to enhance service quality and foster deeper connections
Explore Customer AI

Track and Enhance the Entire Customer Journey

Implement a 360-Degree View of the Customer to visualize and manage every interaction, ensuring consistent and personalized experiences at every touchpoint
Explore B2B CRM

Measure and Optimize Performance in Real Time

Leverage Business Intelligence, Reporting, and Dashboards to monitor key metrics, uncover trends, and make data-driven decisions that elevate customer satisfaction
Explore BI & Analytics

Adopt Industry Best Practices for Excellence

Utilize ITIL Frameworks and Proven Best Practices to standardize processes, ensuring consistency and reliability in service delivery
Explore ITIL & ITSM for CS

Deliver Exceptional Results with Continuous Improvement

Use insights from Customer Journeys to fine-tune workflows and optimize your service strategy, fostering long-term retention and measurable success.
Explore BI & Analytics

Empower Customers to Advocate for Your Brand

Deliver proactive and high-quality service to create Customer Advocates who champion your brand and drive growth through referrals and loyalty

“Amazing customizable software…”

The system is built to adapt to any business need… On top of the customizability, another great feature is you can create automation workflows, helping to reduce the amount of work for your technicians.
– Verified User in Information Technology and Services

5 star rating on G2

Get Results That Count

See how our service efficiency can enhance your Independent Software Vendor Solutions—empowering your service team and delivering outstanding customer experiences.

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Reduction in call volume

Dramatic time savings after implementing Vivantio’s advanced self-service portal for customers

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Increase in CSAT

Survey ratings increased from 3 to 4.7 stars (out of 5) after optimizing service operations

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Increase in capacity

4,000-employee auto retailer grew from handling 50 tickets/day to 250/day with no staff increase

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Reduction in call volume

Dramatic savings after their service management optimization implementation

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Increase in capacity

4,000-employee auto retailer grew from handling 50 tickets/day to 250/day with no staff increase

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Increase in CSAT

Survey feedback increased from 3 to 4.7 stars (out of 5) after optimizing IT service operations

Vivantio vs Competitors

Other Software Providers might try Freshdesk, Zendesk, Zoho, or ServiceNow. But Vivantio offers a unique balance of configurability and scalability without bloated features.

Eliminate Feature Fatigue

Agent-based pricing with named and concurrent license models and volume discounts

Features that Matter

Connect to popular CRM, project management, or communication tools for a unified support process

Time to Value

Launch in weeks rather than months, thanks to our streamlined onboarding
Pricing & Accelerated ROI: Vivantio Streamlined Service Management. A Quadrant chart comparing ROI, time-to-value, and features of Vivantio and competitors. Vivantio positioned in top right with high features and quick ROI.

“We ditched a 3-year development project in Dynamics with multiple full-time on-staff developers and replaced it with Vivantio in 3 weeks.”

Greg Nash, Network Administrator | Texas Department of Criminal Justice

Dedicated to Serving Our Customers and Yours

Vivantio is a leader in Enterprise Service Desk on G2
Vivantio is a leader in Mid-Market Complaint Management on G2
Vivantio is a leader in HR Service Delivery on G2
Best Customer Service Products 2024
Vivantio is a leader in Mid-Market IT Asset Management on G2
Vivantio is a leader in Mid-Market IT Asset Management on G2

Speak with a Vivantio Expert

Let a solutions consultant guide you through a demonstration on how Vivantio helps scale service operations and raise client satisfaction.