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Explore all Vivantio AIPHI raises the stakes on every record. An auditor wants to know who accessed what, who approved each change, and how fast the desk responded. Email doesn't survive that review. This page covers healthcare IT service management, not clinical staffing programs. Vivantio gives every request an owner, an SLA, and an audit trail, whether IT is run in-house, outsourced, or both.
Demo built around your organization's own request types. ~30 minutes.
Vivantio is the service management platform healthcare organizations and their IT providers run on, not a managed services provider and not a clinical staffing platform. It sits underneath whichever model you choose, in-house, outsourced, or both, and gives every request an owner, an SLA, and an audit trail that holds up under HIPAA review.
Healthcare organizations and their IT providers run on Vivantio
A typical agreement covers the help desk, security monitoring, backup, and support for the systems care runs on, from the electronic health record to every department's tools. Most providers add onboarding, offboarding, vendor management, and after-hours coverage, and security carries extra weight here because the data involved is protected health information.
Those line items describe labor, and labor is the smaller half of the value. A hospital generates a constant flow of access requests, application issues, and system changes, each carrying real PHI and downtime risk. When that flow lives in email and phone calls, response times can't be proven, and one change becomes a week of archaeology to explain. The intake and evidence layer is where managed IT succeeds or fails.
The model changes who's on the desk. It doesn't change what an auditor asks for.
| Decision factor | In-house | Outsourced (managed services) | Hybrid |
|---|---|---|---|
| Control over process | Full control, shaped to the organization | Provider's playbook, tuned by contract | Organization sets process, provider works inside it |
| Evidence for audits and reviews | As good as the organization's own tracking system | In the provider's format, on the provider's system | One shared system of record when the organization owns the platform |
| PHI exposure | Contained to organization staff | Extends to provider staff under agreements and access controls | Extended only where access controls allow |
| Cost shape | Fixed salaries, spiky project costs | Predictable monthly fee, change orders for scope | Base team plus a scoped contract |
| After-hours & specialist depth | Thin unless the team is large | Contractual coverage, 24/7 available | Provider covers nights and specialties, staff covers clinical judgment |
Vivantio doesn't pick a model for you. It's the platform underneath whichever one you run, so the evidence trail looks the same no matter who's staffing the desk.
Vivantio gives healthcare organizations structured intake for every request type: access requests, clinical application support, equipment and facilities issues, and staff onboarding, so nothing arrives as an ambiguous email and nothing sits unowned. Response and resolution targets are tracked automatically, with escalation before an SLA breaches, not after.
Vivantio's immutable activity log records every action on every request, change, and asset: timestamp, user, change, with role-based access control governing who can see and act on what. Vivantio is HIPAA compliant and holds ISO 27001, SOC 2, and Cyber Essentials Plus. Those are certifications of the platform; what HIPAA requires of your own organization stays your compliance team's call.
Vivantio holds ISO 27001 and SOC 2, is HIPAA compliant, and carries Cyber Essentials Plus. Those are certifications of the platform. What HIPAA requires of your organization stays your compliance team's call.
Changes to systems that touch patient care need both. Vivantio's ITIL-aligned change management provides staged approval chains, a change calendar, and a full history on every change, so scheduled maintenance and emergency fixes alike leave the trail a reviewer expects to find. Every change links to the configuration items it touches, so the question of what changed and who approved it has a search, not a reconstruction.
A healthcare estate spans workstations on wheels, department devices, servers, and the clinical applications that connect them. Vivantio's CMDB tracks all of it with relationships mapped, and it's included on every plan, not gated behind a higher tier, a real differentiator in a category where CMDB access is routinely a premium-edition feature elsewhere.
Self-service, automation, reporting and knowledge management, all included in your Vivantio licence, ready whether IT is run in-house, by a provider, or both.
Clinical and administrative staff submit and track requests through a structured portal — no ambiguous email to the wrong inbox.
Route each request type to the right team automatically — no manual triage, no shared inbox ambiguity.
Request volumes, SLA performance and audit exports, visible to leadership without a manual pull.
Common staff questions answered at the portal, reducing routine enquiries to IT.
Included on every plan. Surfaces knowledge base answers in the self-service portal as staff type.
Extend service management to facilities and clinical support functions, each in its own workspace.
Vivantio connects to directory services, communication and reporting tools, no code required. Microsoft Teams, Azure Active Directory, Okta and hundreds more.
Vivantio has been trusted by clinical services organizations and complex, compliance-sensitive institutions to bring order to service requests that used to live in spreadsheets and shared inboxes.
One of the largest and fastest-growing healthcare organizations in the U.S., serving 8M patients a year across 400+ facilities, follows ITIL standards and streamlines reporting across service teams on Vivantio.
We've reduced a 27-minute process to one click, and I couldn't be more excited.Michelle Tedder, Manager of Service and Support, SCP Health
A complex, compliance-sensitive institution with 25,000+ tracked assets runs access control and asset management on the same Vivantio CMDB healthcare organizations rely on for auditable service management.
Vivantio's team helped us create a report that would total up the cost of the assets on a room-by-room basis and by university building. That report is going to help us immensely if we ever need to change rooms out or upgrade a facility.David Cowan, Physical Security Technology Administrator, Wake Forest University
Our professional services team sets up your audit trail and compliance reporting during onboarding, then stays on to help you extend it as your needs evolve.
I've worked in IT for 35 years, and I cannot think of another vendor that gets support so right, so often.G2 Review · IT Professional
IT providers serving hospitals, health systems and practices run client-facing delivery on Vivantio with multi-team structure, per-client SLAs and reporting built for quarterly reviews. Vivantio covers the service management layer; providers pair it with their own security and infrastructure tooling.
They are outsourced IT operations for hospitals, health systems, and practices, typically covering the help desk, security monitoring, backup, and support for clinical and administrative systems under a monthly agreement. Many organizations run hybrid models, keeping clinical-system oversight in-house while a provider supplies depth and after-hours coverage.
Smaller organizations often gain coverage and specialist depth by outsourcing, while larger ones tend to run hybrid models. Either way, the organization should own its service management platform, so request history, access records, and audit evidence stay continuous across any provider relationship.
Yes. Vivantio is HIPAA compliant and holds ISO 27001, SOC 2, and Cyber Essentials Plus, with details published at trust.vivantio.com. Those are certifications of the platform, and they equip your organization to answer its own diligence and compliance questionnaires with specifics.
Yes. Vivantio is HIPAA compliant and holds ISO 27001 and SOC 2, with audit trails and role-based access suited to regulated environments. Wake Forest uses Vivantio for service management across a complex, compliance-sensitive organization.
Vivantio records a full history of actions on tickets, changes, and assets, giving compliance and security teams a defensible record of who did what and when. Combined with role-based access, that supports evidence requirements across standards.
Yes. Vivantio runs service management for IT and for other departments on one platform, so a hospital or health system can support clinical, facilities, and administrative teams under a single, auditable system that scales with the organization.
Vivantio connects to your wider stack through its integration layer and API. Teams needing specific SIEM or GRC connectors should confirm the integration path with Vivantio during scoping, as depth varies by tool.
We'll show you how Vivantio handles structured intake, SLA tracking, asset management and the audit trail a HIPAA review actually asks for, configured around your organization. Most teams go live in three to four weeks through Vivantio's Rapid Deployment System, and every capability on this page ships on every plan, so the renewal price is the price you modeled on day one.
Running IT for a financial institution or law firm too? See Financial Institutions or Law Firms.
