Integrations
Rackspace Monitor
Rackspace Monitor is a monitoring and alerting software that helps service and support teams to track the health and availability of their cloud infrastructure and applications. Rackspace Monitor can help service and support teams to configure custom checks, set thresholds, and receive notifications.
Rackspace Monitor
Why Use Rackspace Monitor
Integrate alerts from Rackspace into your Vivantio system so that your service and support teams can monitor infrastructure and service alerts in real time and support your infrastructure platforms and services to your end users. Tickets can be linked to an alert in Rackspace so as the alert or issue in Rackspace progresses through its lifecycle the information is kept up to date in Vivantio and your support teams are working on the latest information as efficiently as possible. Link alerts to customers, callers or assets to get a holistic view of your incidents and keep track of trends against different objects in Vivantio.
Rackspace Monitor
Functionality
Setting up a Web Method in Vivantio to receive the initial alert and updates to that alert allows you to seamlessly; create, update or close tickets that are linked to that alert in Rackspace. The calling of the Web Method can also trigger Vivantio business and escalation rules as required. All information can be stored in Vivantio’s core or customer fields and linked to assets or callers to provide the service and support team a full picture of the issue.
