Integrations

CopperEgg

CopperEgg logo

CopperEgg is a cloud monitoring and optimization software that helps service and support teams to measure and improve the performance, availability, and cost of cloud services and applications. CopperEgg can help service and support teams to track metrics, alert on anomalies, and optimize cloud spending.

Delivery: Vivantio Core Web Method Integration

Categories: IntegrationsTags:

CopperEgg

Why Use CopperEgg

Integrate alerts from CopperEgg into your Vivantio system so that your service and support teams can monitor infrastructure and service alerts in real time and support your infrastructure platforms and services to your end users. Tickets can be linked to an alert in CopperEgg so as the alert or issue in CopperEgg progresses through its lifecycle the information is kept up to date in Vivantio and your support teams are working on the latest information as efficiently as possible. Link alerts to customers, callers or assets to get a holistic view of your incidents and keep track of trends against different objects in Vivantio.

CopperEgg

Functionality

Setting up a Web Method in Vivantio to receive the initial alert and updates to that alert allows you to seamlessly; create, update or close tickets that are linked to that alert in CopperEgg. The calling of the Web Method can also trigger Vivantio business and escalation rules as required. All information can be stored in Vivantio’s core or customer fields and linked to assets or callers to provide the service and support team a full picture of the issue.

See the below link for more information: https://www.vivantio.com/guides/how-to-integrate-copperegg-with-vivantio/

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