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IT Service Management

Enterprise ITSM without the overhead

Full ITIL, CMDB, AI Assist and multi-department ESM. Delivered by a dedicated consultant in weeks, not months.

  • Full ITIL, incident, change, problem
  • CMDB included, not tier-gated
  • Live in 3–4 weeks, every time
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Customer ServiceAI-enabled support at scaleEnterprise Service MgmtOne platform, all departments
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Vivantio AI

AI across your whole service operation

Assist agents in the moment, deflect with smart self-service, and turn service data into insight, not a chatbot bolted on.

For customersAI AssistFor agentsAI EnrichFor managersAI Optimize
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Service Management
ITSM / ITILIncident, problem & changeAsset Management & CMDBVisibility of your estateAsset DiscoveryFind & map automaticallyKnowledge ManagementAnswers that scaleService CatalogStructured request formsService Level ManagementSLAs tracked, breaches caught
Automate & Configure
AutomationTrigger work, end to endWorkflowStages, routing & approvalsCustomizationForms, fields & layoutsPersonalized WorkspaceRight info, right timeDigital Self ServiceDeflect tickets, delight usersBusiness Intelligence & ReportingDashboards from your dataCRMContext on every customer
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Free benchmarkTake the ITSM Maturity BenchmarkScore your service desk across six dimensions and see how you compare to your peers.Start the benchmark
Learn more about ITSM maturityThe ITSM maturity model explained
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Simon Green

Author

Simon Green

Head of Information Security

LinkedIn profile

Simon is a professional information security systems consultant with extensive experience and multiple accreditations, including CISSP, IOSH, and ISO Lead Auditor and Implementer certifications. He is well versed in a range of ISO standards, including ISO 27001, ISO 9001, ISO 22301, ISO 20000, and ISO 14001, and has an excellent understanding of GDPR, the Data Protection Act (DPA), and policy development.

Simon specializes in delivering robust security frameworks and policy documents that strengthen governance and regulatory compliance while ensuring operational resilience and seamless ISO standard adoption. His work gives businesses peace of mind by safeguarding their information security and regulatory posture. With expertise in management consulting, project management, and business consulting, Simon is also skilled in data recovery, backup and recovery systems, strategic planning, data reporting, cybersecurity, and information security.

3 articles

Automated Patch Management Process: Streamline Security and ComplianceManual patching is tedious and risky. Automated patch management transforms this process, reducing vulnerabilities, saving time, and ensuring compliance.…Automation & AIITSMBest practicesWhat is Change Management in Cybersecurity? System IntegrityDiscover the significance of change management in cybersecurity for system integrity. Explore structured processes and key practices for robust security.Security & ComplianceElevating Trust and Security in B2B SaaS with Vivantio’s SOC 2 ComplianceVivantio, a leader in B2B SaaS Service Management, has successfully completed its SOC 2® assessment, emphasizing its commitment to data security and…Security & Compliance