Your Service Management System for Internal and External Support

For all service teams looking to scale beyond simple ticketing, our highly configurable solutions deliver enterprise service management, effortlessly.

See How It Works

A platform that harmonizes every service team

Vivantio’s powerful platform is designed for both internal and external support teams.

B2B Customer Service

Manage better relationships, boost productivity, and improve bottom line. Learn how your Service Teams can exceed customer expectations.

Information Technology

Manage workload, improve efficiency, and mitigate risk. Our powerful, highly configurable, and scalable ITSM solution puts you and your team in control.

Entire Enterprise

Optimize service delivery and provide all your teams with tools to collaborate and solve problems faster, with a cross-functional, company-wide, service platform.

Be a customer service hero!

Deploy enterprise functionality across any team in days, not weeks. With click and play configuration, no-code workflows and powerful automation.

Why Service Optimization has Become a Leading Indicator of B2B Dominance.

Leveraging breakthrough service to transform your B2B enterprise has become an essential competency—with measurable benefits across all aspects of your business. Businesses that adopt a customer-centric strategy and increase customer retention by just 5% can increase profits from 25-95%.

The world’s fastest growing companies leveraged Vivantio to scale.

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Our Customers Love Us!

Users love Vivantio on G2
Vivantio is a leader in HR Case Management on G2
Vivantio is a leader in Enterprise Service Desk on G2
Vivantio is a leader in Enterprise HR Case Management on G2
Vivantio is a leader in Enterprise Customer Self-Service on G2
Vivantio is a leader in Enterprise EMEA Customer Self-Service on G2
Vivantio is a leader in IT Service Management (ITSM) Tools on G2
Vivantio is a leader in Enterprise Service Desk on G2
Vivantio is a leader in Enterprise IT Service Management (ITSM) Tools on G2
Vivantio is a leader in Mid-Market IT Asset Management on G2
Vivantio is a leader in United Kingdom IT Service Management (ITSM) Tools on G2
Vivantio is a leader in Service Desk on G2

Vivantio

Featured resources

Explore our latest news, videos & resources

  • Exploring the essence of Customer Experience (CX) and its significance for businesses, this post delves into how addressing customer journey pain points and optimizing interactions across all touchpoints can dramatically improve customer satisfaction, loyalty, and overall business success. Through strategies for enhancing customer interactions and leveraging digital platforms, businesses can create memorable experiences that drive growth and foster long-term customer relationships.

    11 min|Blog|
  • Discover the transformative power of B2B Customer Journey Mapping to boost your business success. Learn how identifying and optimizing every touchpoint can significantly enhance customer satisfaction and loyalty, leading to unparalleled retention rates. Dive into our insights on Customer Experience, Service Management, and Optimization Best Practices for a competitive edge.

    12 min|Blog|
  • Boost your ITSM efficiency with a skilled Incident Management Team. By swiftly handling incidents, prioritizing critical issues, and applying best practices, they minimize downtime and maximize productivity, ensuring your business operations remain uninterrupted.

    4 min|Blog|
  • Discover how to streamline your IT operations and minimize downtime with our guide on establishing an efficient incident management workflow. Learn essential strategies and best practices, including those from ITIL, to enhance your response to IT incidents and ensure business continuity.

    8 min|Blog|
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Reduction in call volume

Dramatic savings after implementing Vivantio’s advanced self-service portal

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Increase in capacity

4,000-employee auto retailer grew from handling 50 tickets/day to 250/day with no staff increase

0%
Increase in CSAT

Survey ratings increased from 3 to 4.7 stars (out of 5) after optimizing service operations

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0%
Reduction in call volume

Dramatic savings after their service management optimization implementation

0x
Increase in capacity

4,000-employee auto retailer grew from handling 50 tickets/day to 250/day with no staff increase

0%
Increase in CSAT

Survey feedback increased from 3 to 4.7 stars (out of 5) after optimizing IT service operations

Speak with a Pro

Let a solutions consultant guide you through a demonstration on how Vivantio helps service operations scale.

Speak with a Pro

Let a solutions consultant guide you through a demonstration on how Vivantio helps service operations scale.