Integrations

PRTG

PRTG Network Monitor logo

PRTG is a network monitoring and management software that helps service and support teams to monitor and optimize the performance, availability, and security of network devices and systems. PRTG can help service and support teams to scan, discover, map, alert, and report on network issues and events.

Delivery: Vivantio Core Web Method Integration

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PRTG

Why Use PRTG

Integrate alerts from PRTG into your Vivantio system so that your service and support teams can monitor in real time infrastructure and service alerts and support your infrastructure platforms and services to your end users. Tickets can be linked to an alert in PRTG so as the alert or issue in PRTG progresses through its lifecycle, the information is kept up to date in Vivantio and your support teams are working on the latest information as efficiently as possible. Link alerts to customers, callers or assets to get a holistic view of your incidents and keep track of trends against different objects in Vivantio.

PRTG

Functionality

Setting up a Web Method in Vivantio to receive the initial alert and updates to that alert allows you to seamlessly; create, update or close tickets that are linked to that alert in PRTG. The calling of the Web Method can also trigger Vivantio business and escalation rules as required. All information can be stored in Vivantio’s core or customer fields and linked to assets or callers to provide the service and support team a full picture of the issue.

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