Integrations
New Relic
New Relic is a cloud-based observability platform that helps service and support teams to monitor and improve the performance, reliability, and user experience of software applications and systems. New Relic can help service and support teams to detect and resolve issues, optimize resources, and gain insights.
New Relic
Why Use New Relic
Integrate alerts from New Relic into your Vivantio system so that your service and support teams can monitor infrastructure and service alerts in real time and support your infrastructure platforms and services to your end users. Tickets can be linked to an alert in New Relic so as the alert or issue in New Relic progresses through its lifecycle the information is kept up to date in Vivantio and your support teams are working on the latest information as efficiently as possible. Link alerts to customers, callers or assets to get a holistic view of your incidents and keep track of trends against different objects in Vivantio.
New Relic
Functionality
Setting up a Web Method in Vivantio to receive the initial alert and updates to that alert allows you to seamlessly; create, update or close tickets that are linked to that alert in New Relic. The calling of the Web Method can also trigger Vivantio business and escalation rules as required. All information can be stored in Vivantio’s core or customer fields and linked to assets or callers to provide the service and support team a full picture of the issue.
