Integrations

Gemini AI

Service and support teams can leverage Gemini AI to enhance their operations by automating routine customer inquiries, enabling quicker and more accurate responses. It can analyze vast amounts of data to provide insights into common issues and recommend solutions, thereby reducing resolution times.

Delivery: Vivantio Core Integration, Albato

Categories: IntegrationsTags: Automation and AI

Try for free

Discover More Integrations

Gemini AI

Why Use Gemini AI

With integration to Gemini AI and Vivantio you can achieve numerous tasks to improve productivity, processes, user experience and insight into your tickets within the Vivantio Platform.

The specific uses that use our integration with Gemini AI are detailed below but this is just the start, keep an eye out as we enhance and develop the AI capabilities within Vivantio over the coming months.

Sentiment Analysis
Ticket Summarization
Knowledge Base Creation from Ticket Descriptions and Solutions
Translation
Optimization of responses to customers
Optimization of Knowledgebase articles

Increase Efficiency

Increase Efficiency and Streamline operations to reduce the burden on your teams while increasing productivity.

Solve Faster

Solve Issues Faster with the power of AI

Elevate Service

Elevate Service by providing summarised information to your service and support teams that is relevant.

Improve Productivity

Reduce time spent on writing responses to customers and improve the quality of those responses.

Knowledge Creation

Reduce time spent on knowledge base articles as these can be created from the existing ticket description and solution of the ticket. Also using AI to author new articles significantly improves the quality and speed of creating those articles.

Improve Quality

Highlight important sentiment analysis so that support agents can improve the quality of service to all customers in a more appropriate way, even with suggestions of next steps.

Gemini AI

Functionality

To perform one-way or two-way integration with Gemini AI, you can use our platform service partner, Albato, that is built directly into the Vivantio admin area.