Integrations
DataDog
Datadog is a network monitoring and management software that helps service and support teams to monitor and optimize the performance, availability, and security of network devices and systems. Datadog can help service and support teams to scan, discover, map, alert, and report on network issues and events.
DataDog
Why Use DataDog
Integrate alerts from Datadog into your Vivantio system so that your service and support teams can monitor infrastructure and service alerts in real time plus support your infrastructure platforms and services to your end users. Tickets can be linked to an alert in datadog so as the alert or issue in datadog progresses through its lifecycle, the information is kept up to date in Vivantio and your support teams are working on the latest information as efficiently as possible. Link alerts to customers, callers or assets to get a holistic view of your incidents and keep track of trends against different objects in Vivantio.
DataDog
Functionality
Setting up a Web Method in Vivantio to receive the initial alert and updates to that alert allows you to seamlessly; create, update or close tickets that are linked to that alert in DataDog. The calling of the Web Method can also trigger Vivantio business and escalation rules as required. All information can be stored in Vivantio’s core or customer fields and linked to assets or callers to provide the service and support team a full picture of the issue.
