Integrations

Azure AI Services

Service and support teams can leverage Azure AI Services to enhance their operations by automating routine customer inquiries, enabling quicker and more accurate responses. It can analyze vast amounts of data to provide insights into common issues and recommend solutions, thereby reducing resolution times all within their own private Azure tenants.

Delivery: Vivantio Core Web Hook Integration

Categories: IntegrationsTags: Automation and AI, Azure

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Azure AI Services

Why Use Azure AI Services

With integration to Azure AI services and Vivantio you can achieve numerous tasks to improve productivity, processes, user experience and insight into your tickets within the Vivantio Platform all within your own Azure private instance.

The specific uses that use our integration with Azure AI services are detailed below but this is just the start, keep an eye out as we enhance and develop the AI capabilities within Vivantio over the coming months.

Sentiment Analysis
Ticket Summarization
Knowledge Base Creation from Ticket Descriptions and Solutions
Translation
Optimization of responses to customers
Optimization of Knowledgebase articles

Increase Efficiency

Increase Efficiency and Streamline operations to reduce the burden on your teams while increasing productivity.

Solve Faster

Solve Issues Faster with the power of AI

Elevate Service

Elevate Service by providing summarised information to your service and support teams that is relevant.

Improve Productivity

Reduce time spent on writing responses to customers and improve the quality of those responses.

Knowledge Creation

Reduce time spent on knowledge base articles as these can be created from the existing ticket description and solution of the ticket. Also using AI to author new articles significantly improves the quality and speed of creating those articles.

Improve Quality

Highlight important sentiment analysis so that support agents can improve the quality of service to all customers in a more appropriate way, even with suggestions of next steps.

Azure AI Services

Functionality

Setting up a Web Hook in Vivantio to send data and then receive responses from your own instance of Azure AI allows you to process AI response directly within your tickets and knowledge base articles.