Integrate Your Existing Tools with Vivantio
For exceptional customer service, switch on seamless integrations with almost any other platform
Integrations
Unified Service Platform
Vivantio allows you to seamlessly switch on integrations between Vivantio and virtually any other essential platform for a 360 degree customer view
Customer Insight
Give service teams live, full-enterprise insight from platforms like Salesforce, HubSpot, Sugar, MS Dynamics, along with any solution running on Azure Active Directory
Asset Management
Access real-time views into IT assets via Microsoft Intune, Ninja RMM, JAMF, etc.
Monitoring
Use Vivantio as the hub for your event management tools – network monitoring, server monitoring, etc. – and stay ahead of issues before they become real problems
Reduce Call Volume
Integrate directly with Application Lifecycle Management programs like Jira and Azure DevOps
Integrations
Powerful with Unmatched Flexibility
Our extensive integration platforms offer an array of connectivity possibilities from the preconfigured OOB connectors in FLEXBridge, through low/no-code Webhooks and Web Methods, to the comprehensive REST API allowing you to develop your own middleware.
Vivantio FLEXBridge Integrations
The simple and intuitive FLEXBridge integration platform enhances previous dedicated APIs to offer a single architecture and consistent user interface across all integrations— while providing centralized reporting and management
Web Hooks and Web Methods
Build codeless integrations configured in minutes with our fully customizable Webhooks and Web Methods
Integration Service Component
If your service desk is in the cloud, but your other systems aren’t, you can use the Integration Services Component to securely connect Vivantio to Active Directory, Asset Discovery tools, and Data Warehouses
API First
If you need something more complex or your development team wants to build bespoke micro-applications, complex multi-stage integrations, etc., rest easy knowing that Vivantio is API first – no limitations on functionality, and no paid-for API transactions
American Enterprise Leverages Vivantio Across Multiple Service Teams
American Enterprise originally only considered implementing Vivantio for its IT department, but then quickly realized it could utilize the platform across multiple departments, including HR for employee form submissions; Facilities for shipping requests; Marketing for compliance approvals; and Legal for contracts, security and privacy reports, and legal research requests.
Integrations
Latest Integrations
AnyDesk is a lightweight and fast remote desktop software that helps service and support teams to connect and work on any device, anywhere, anytime. AnyDesk can help service and support teams to provide remote assistance, collaborate with colleagues, and access files and applications.
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GoToAssist is a cloud-based service and support platform that helps service and support teams to deliver fast and effective support to customers and users. GoToAssist can help service and support teams to manage incidents, monitor devices, access remote computers, and chat with customers.
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Service and support teams can leverage Azure AI Services to enhance their operations by automating routine customer inquiries, enabling quicker and more accurate responses. It can analyze vast amounts of data to provide insights into common issues and recommend solutions, thereby reducing resolution times all within their own private Azure tenants.
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Service and support teams can leverage Gemini AI to enhance their operations by automating routine customer inquiries, enabling quicker and more accurate responses. It can analyze vast amounts of data to provide insights into common issues and recommend solutions, thereby reducing resolution times.
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A customer service and support team would use BeyondTrust to enhance customer service by providing secure remote access, allowing technicians to resolve issues quickly and efficiently while protecting customer data. Additionally, BeyondTrust offers detailed session reports and analytics, enabling teams to identify and address common problems, improving overall service quality.
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TeamViewer is a remote access and support software that helps service and support teams to connect and control devices remotely, provide technical assistance, and collaborate with colleagues and customers. TeamViewer can help service and support teams to troubleshoot issues, resolve problems, and enhance productivity.
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Tableau is a business intelligence and analytics tool that helps service and support teams to visualize and explore data, create dashboards and reports, and share insights with stakeholders. Tableau can help service and support teams to track performance, identify trends, and discover insights.
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PowerBI is a business intelligence and analytics tool that helps service and support teams to visualize and explore data, create dashboards and reports, and share insights with stakeholders. PowerBI can help service and support teams to track performance, identify trends, and discover insights.
Speak with a Vivantio Expert
Let a solutions consultant guide you through a demonstration on how Vivantio helps scale service operations and raise client satisfaction.
