Manage better relationships, boost productivity and improve the customer journey. Learn how your Customer Service Teams can meet and exceed customer expectations

CUSTOMER SERVICE MANAGEMENT

Leverage our breakthrough customer service software system to transform your B2B enterprise

Consolidate Customer Views

Use Vivantio’s native CRM product & integrate with your existing CRM/Sales automation tools to provide 360 degree view of your customers

Case Management

Synchronize cases with other systems to provide sales and customer success managers with service management information

Customer Surveys

Automate and send surveys to customers through closure emails or independently for feedback on customer service excellence

Reports & Analytics

Performance reporting and analytics determine where further improvements can be made and provide feedback to your customers

DELIVER TAILORED EXPERIENCES

Not all customers are the same, and not all customers want to interact with your company in the same way. So why not offer an omni-channel experience while still ensuring that everything is tracked consistently and effectively

White labeled Self-Service

Create custom, stunning, self-service portals for your customers that matches their brand. Each portal can contain its own configuration for a truly unique customer experience

Contract Management

Manage all the contracts with your customer in Vivantio’s CRM. Create unique Ticket Types, Ticket Categories, Service Level Agreements & Self Service configuration

Integration

Enable integrations with a number of customer facing applications like Microsoft Teams, Slack, Chat and SMS messaging services so customers can be kept informed in the tools they use

BLOG: Why the Look and Feel of Your Self-Service Portal Matters

REPORT

2020 SURVEY: SELF SERVICE STRATEGIES

We partnered with Service Desk Institute (SDI) to learn how service desk professionals employ self-service to their customers

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ELEVATE WITH ENTERPRISE SERVICE MANAGEMENT

Make use of enterprise service management functionality to improve service delivery. Adopt ITIL principles and enjoy a path to continued service improvement. Both saving time & resources while improving overall service and improve customer satisfaction

Deploy ITSM/ITIL Principles

Make use of tried and tested IT Service Management principles to elevate your service offering by introducing Incident, Problem, Change and Service Request ticket types

Service Catalogs

Do you offer services to your customers? Develop a service catalog, deployed through self-service to provide an a-la-carte shopping experience for your customers to make requests

Service Level Management - SLA's

Define and roll out service level agreements to decide on how to prioritize incoming request. Base SLA’s on asset, customer, urgency & impact so that tickets with the highest priority are dealt with first

CMDB & Asset Management

Contacts, contracts, hardware, software, license information. Almost anything can be stored in Vivantio’s CMDB and linked to your customer. Create relationships to provide critical information on changes that might impact one or more customer

FEATURED SUCCESS STORY

DRIVETIME

Learn how one of the largest national auto dealer chains leverages Vivantio’s ability to improve service across multiple departments and empower their continued business growth.

COMPLETE YOUR SERVICE OPERATION

Vivantio is a leading customer service software solution for service teams who demand more. Complete the customer journey and drive even more value by making use of an extensive array of other products within your subscription

NATIVE CRM

Combine all your customer information into one centralized location for a 360 degree view of your service operations

Manage Relationships

SELF-SERVICE

Learn how a self-service strategy can promote self help, increase efficiency and improve customer satisfaction

Self Service Strategies

AUTOMATION

Put controls in place to track, monitor and ensure continued and improved service continuity

Streamline Repetitive Processes

INTEGRATION

Integrate with other core systems and take control of your entire service operation from one centralized hub

How does Vivantio Integrate

LET’S CONNECT

We believe good customer service stems from making connections – human connections.

Once you’re ready to give our customer service software a closer look, the next step is to speak with one of our solutions consultants.

During this conversation, you’ll learn:

  • If our IT software fits within your budget. Our pricing model is flexible, unique to the buyer and based on volume.

  • How it integrates with your current tools. Vivantio’s ITSM platform was built API-first.

  • Which platform is best for your business needs. Our solutions team can set you up with a demo or free trial.

Already using our products and need some assistance? Contact our technical support team.