Be a Customer
Service Hero

Manage better relationships, boost productivity and improve the customer journey.

Trusted by the world’s fastest growing companies

Vivantio is a leader in Mid-Market Europe IT Service Management (ITSM) Tools on G2
Vivantio is a leader in Small-Business IT Service Management (ITSM) Tools on G2
Vivantio is a leader in Mid-Market IT Service Management (ITSM) Tools on G2
Vivantio is a leader in IT Service Management (ITSM) Tools on G2

FEATURED SUCCESS STORY

ANNATA

Annata Streamlines Service To Customers Using Vivantio’s Self-Service Capabilities

Through workflow and role & permissions, Annata automated and improved processes saving time and empowering them to provide better service.

EMPOWER TEAMS

Our powerful, yet simple and intuitive configuration puts you and your team in control.

Simple Configuration

No need to rely on IT, engineers or consultants to manage the system. Take control of your operations.

Ease of Use

Give your team the tools they need to increase productivity and accelerate response times.

Easy, Rapid Deployment

Ditch the heavy lifting and be up and running in days and weeks, not months.

Personalization

Easily access the information you need to personalize the customer experience.

Scale with Confidence

Start with the features you need and switch on new features as you scale your teams and operations.

Digital Analytics

Understand the customer experience across the entire organization.

ENABLE OPERATIONS

Lean on best practice frameworks and service management capabilities to do more, with less.

Go Beyond Case Management

Break away from a single ticket type and adopt service management best practice – from Incident, Problem, Change and Service Requests, to your own.

Consolidated Agent View

Unify the organizations applications into a a unified platform and give your teams the information they need to deliver stellar service.

Customer SLAs

Link service levels to individual customer contractual agreements and stay on top of workload across your entire service teams and operations.

Self Service Portals

Design and build customer facing self-service portals so your customers can easily get help when they need it.

Predictive Analysis

See at a glance what problems a customer might be experiencing and be proactive in resolving them.

Workforce Management

Route requests to teams with the skills to solve problems quickly, whilst ensuring individual workload is balanced.

VIDEO

How Self-Service Portals Improve The Customer Service Experience

Learn how self-service portals play a key role in the customer service experience.

The Vivantio service management platform enables service teams to build codeless, custom self-service portals tailored to business needs and customers.

WHITE PAPER

COMPLETE GUIDE TO CS TRANSFORMATION

Service Optimization has become a leading indicator of B2B Dominance.

Find out more about what Vivantio is doing to support growing B2B Customer Service Teams.

DOWNLOAD

ELEVATE SERVICE

Harness service optimization to deliver measurable business value for a future-ready business.

 

Turn Customers into Advocates

Leverage predictive analysis to optimize and route issues to agents so that can solve problems faster.

Use analytics to understand and map the customer journey for continued service improvement.

Adopt and deploy best practice frameworks designed to increase efficiency, optimize service and elevate the customer experience.

Do More with Less

Reduce bottlenecks and and increase team productivity with workflow automation.

By automating repeatable processes like ticket routing, escalation, workforce load balancing, your team are freed from triage and can focus on doing what they do best, helping customers.

Happier teams and happier customers.

 

Get a 360 degree view of your customer and operations

Unify all your customer applications from CRM to customer experience to finance.

By centralizing every customer touchpoint you have everything you need at your fingertips to offer a personalized, human-centered service.

CUSTOMER STORY

Flexible Zendesk Alternative Sets Off Company-Wide Adoption

Global rail leader implements prioritized customer service management, with popular self-service capabilities

“I wasn’t expecting to be so impressed, honestly, but during that first demo, I put myself on mute and ran to a colleague’s office to say, ‘Are you hearing this?’ It was really cool. We were very excited.”

Jamie Caldwell, Customer Experience Supervisor

LET’S CONNECT

We believe good customer service stems from making connections – human connections.

Once you’re ready to give our software a closer look, the next step is to speak with one of our solutions consultants.

“It’s great, it’s flexible, and it’s highly configurable. I recommend the Vivantio platform to other businesses, as this system is much further ahead than some of the other ITSM solutions I’ve used.”

Andy, Senior Service Delivery Analyst
Ricardo Design

Already using our products and need some assistance? Contact our technical support team.