For the IT Team that Demands More

Our powerful, yet simple and intuitive configuration puts you and your team in control so you can be up and running quickly

For the IT Team that Demands More

Our powerful, yet simple and intuitive configuration puts you and your team in control so you can be up and running quickly

Trusted by the world’s fastest growing companies

Vivantio is a leader in Mid-Market Europe IT Service Management (ITSM) Tools on G2
Vivantio is a leader in Small-Business IT Service Management (ITSM) Tools on G2
Vivantio is a leader in Mid-Market IT Service Management (ITSM) Tools on G2
Vivantio is a leader in IT Service Management (ITSM) Tools on G2

FEATURED SUCCESS STORY

DRIVETIME

DriveTime Automates Company-Wide Key Business Processes

Through automation and workflow, managed to handle a 400% increase in ticket volume with the same number of staff during rapid company growth.

EMPOWER TEAMS

Our powerful, yet simple and intuitive configuration puts you and your team in control.

Simple Configuration

Built on configuration, not customization.

Ease of Use

Increase productivity and accelerate response times to customers.

Supports ITIL4

Leverage proven methodologies for continued service improvement.

Workflow and Automation

Reduces workload, improves efficiency and decreases costs.

Integrations

Connects seamlessly to other business solutions.

Analytics & Reports

Continually improve serve based on real data.

ENABLE OPERATIONS

Streamline service operations to increase productivity and accelerate response times.

Multiple Ticket Types

No restrictions on ticket types. From Incident, Problem, Change and Service Requests, to your own.

Service Level Management

Configure SLAs to organize, track and solve requests within time.

Knowledge Management

Centralize and categorize all your documents, training, guides, videos and more.

Email to Ticket

Process emails into tickets and use workflows to assign them to the right team quickly and seamlessly.

Asset & CMDB

Combine all assets and configuration information into one centralized location.

Self Service

Design and build custom self-service portals so customers can easily get help when they need it.

WHITE PAPER

Boost Your Service Desk with New Ticket Prioritization Strategies

The results are in. Our research shows how to improve ticket performance by 10%. We profiled real-life mid-level and enterprise service desks to determine how to get the business value from ticket prioritization. Download your free copy of our complete guide to improve your ticket performances.

DOWNLOAD

ELEVATE SERVICE

Your service operation isn’t one-size-fits all, so your IT service management solution shouldn’t be either

 

Exceed Service Expectations

Reduce resolution times by ensuring that requests are directed to the right team automatically.

By combining powerful self service interface with business rules, capture specific information that can help route issues and capture information that removes the need for triage.

Automate IT workflows

Through digital transformation and working from home, the demand on the IT team has never been greater than today.

IT Automation let’s you do more with less. By automating repeatable processes, you can reduce your teams workload. Using workflow, escalation and powerful business rules you can reduce the number of touchpoints in ticket resolution. Happier teams and happier customers.

 

Integrate Across Platforms

Unify all your technology critical applications from asset discovery, event management, license management to DevOps. By centralizing your entire IT infrastructure you create a holistic view of your entire support services across your organization.

Combine this with HR, Facilities, Finance and other line of business applications to simplify the customer experience for things like onboarding or service requests.

CUSTOMER STORY

NG Bailey Logs Dramatic Service Improvements

Providing robust self‐service and improving initial information gathering delivers impressive service results.

“We had proof of concept in just a few weeks.
We learned how we could take a cumbersome, highly-bespoke portal and leverage Vivantio’s out-of‐the-box capabilities to really get up and running quickly.”

Brett Firth, Systems Team Leader

LET’S CONNECT

We believe good customer service stems from making connections – human connections.

Once you’re ready to give our software a closer look, the next step is to speak with one of our solutions consultants.

“It’s great, it’s flexible, and it’s highly configurable. I recommend the Vivantio platform to other businesses, as this system is much further ahead than some of the other ITSM solutions I’ve used.”

Andy, Senior Service Delivery Analyst
Ricardo Design

Already using our products and need some assistance? Contact our technical support team.