The Vivantio Platform allows you to focus on the tools that make sense for your organization’s unique service model: from incident, problem and change requests, to service requests, client knowledge and asset management

ACHIEVE SERVICE EXCELLENCE

Your service operation isn’t one-size-fits all, so your service management solution shouldn’t be either

Core ITSM / ITIL Functionality

Deploy Incident, Problem, Change and Service Request record types leveraging proven methodologies for continued service improvement

Task Management

Use task management to assign tasks to people within your organization, even those outside your IT team

Service Level Management

Configure multiple SLAs per ticket type with defined milestones such as response, diagnose and fix. Escalation and routing rules mean you’ll never miss a deadline

Configuration, not customization

Vivantio provides administrators with the tools they need to change and build configuration easily, without relying on consultants – you have control

EMPOWER CUSTOMERS – IMPROVE SERVICE

Self-service in the Vivantio platform enables customers to submit new tickets and track progress without picking up the phone, empowering customers to solve their own problems

Create Powerful Portals

Leverage Vivantio’s portal widget builder, custom themes and designs to create custom self-service portals so customers can easily get help when they need it

Self Service

Reduce call volume and call times and improve the overall customer experience for your internal and external customers with a searchable, online knowledge base, configured to your unique standards

Automation

Use categories with custom forms and fields to capture as much relevant information about a request before it is submitted. Then, use that information to route requests to the correct team to resolve it

VIDEO: How Self-Service Portals Improve The Customer Service Experience

Learn How Self Service Could Fit Into Your Service Strategy

REPORT

2020 SURVEY: SELF SERVICE STRATEGIES

We partnered with Service Desk Institute (SDI) to learn how service desk professionals employ self-service to their customers

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BLOG: How to Drive Business Growth with ITSM Reporting

UNLOCK METRICS THAT MATTER

Stay focused on continual improvement and deliver real value by demonstrating what your service team does through reporting

Dashboard, Charts and Analytics

Zero in on any aspect of your service environment with live-look reporting and insightful dashboards. Custom charts, built using Vivantio’s simple modular Report Builder, bring your data to life

Report Builder

Vivantio’s Report Builder tool empowers you to report on anything and everything in Vivantio that’s important to your service operation

Report Schedules

Automatically run recurring, pre-scheduled reports on performance at intervals of your choice

FEATURED SUCCESS STORY

DRIVETIME

Learn how one of the largest national auto dealer chains leverages Vivantio’s ability to improve service across multiple departments and empower their continued business growth.

COMPLETE YOUR SERVICE OPERATION

Complete the customer journey and drive even more value by making use of an extensive array of other products within your subscription

ITSM/ITIL CORE

Adopt ITIL best practices to drive continuous improvement, boost service efficiency and elevate service

Why Consider ITIL?

ASSET MANAGMENT

Combine all your configuration information into one centralized location for a complete view of all of your assets

Learn about the Vivantio CMDB

KNOWLEDGE MANAGEMENT

Knowledge at your fingertips allows you to respond quicker and improve the efficiency of your support teams

Using a KB in your organization

SELF-SERVICE

Learn how a self-service strategy can promote self help, increase efficiency and improve customer satisfaction

Self Service Strategies

REQUEST DEMO

Ready to see how Vivantio can meet the demands of any service team?

Once Our platform is highly configurable to meet the demands of customer service teams. In order to provide a personalized demo, one of our solutions consultants will reach out to learn about your business needs.

Please consider the following to help us set up the best demo environment for you:

  • Your list of ITSM solution must-have and nice-to-have features
  • Types of customers you plan to support, such as internal, external or both
  • If you’re looking for a solution for multiple teams and/or departments
  • Your business processes across your entire organization

Already using our products and need some assistance? Contact our technical support team.