
EMPOWER TEAMS
Our powerful, yet simple and intuitive configuration puts you and your team in control.
ENABLE OPERATIONS
Streamline service operations to increase productivity and accelerate response times.


WHITE PAPER
Boost Your Service Desk with New Ticket Prioritization Strategies
The results are in. Our research shows how to improve ticket performance by 10%. We profiled real-life mid-level and enterprise service desks to determine how to get the business value from ticket prioritization. Download your free copy of our complete guide to improve your ticket performances.
ELEVATE SERVICE
Your service operation isn’t one-size-fits all, so your IT service management solution shouldn’t be either
Exceed Service Expectations
Reduce resolution times by ensuring that requests are directed to the right team automatically.
By combining powerful self service interface with business rules, capture specific information that can help route issues and capture information that removes the need for triage.
Automate IT workflows
Through digital transformation and working from home, the demand on the IT team has never been greater than today.
IT Automation let’s you do more with less. By automating repeatable processes, you can reduce your teams workload. Using workflow, escalation and powerful business rules you can reduce the number of touchpoints in ticket resolution. Happier teams and happier customers.
Integrate Across Platforms
Unify all your technology critical applications from asset discovery, event management, license management to DevOps. By centralizing your entire IT infrastructure you create a holistic view of your entire support services across your organization.
Combine this with HR, Facilities, Finance and other line of business applications to simplify the customer experience for things like onboarding or service requests.
CUSTOMER STORY
NG Bailey Logs Dramatic Service Improvements
Providing robust self‐service and improving initial information gathering delivers impressive service results.