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Vivantio Vibe Podcast – Customer Journey

Welcome to the Vivantio Vibe podcast.  Each month, we’ll bring you the latest updates on Service Management solutions, software, innovations and interviews with smart people who have smart things to say.  All in around 30 minutes or less.

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In this episode of the Vivantio Vibe podcast, host Todd Carruth visits with Vivantio’s COO Andy Walsh about the evolution of the B2B customer journey, important KPIs to consider and how to handle Net Negative Churn.

You can listen below or download wherever you get your favorite podcasts including iTunes or Spotify.

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About the Author

Vivantio was founded on the idea that great service starts at the core of any organization. Our goal is to empower companies to achieve unparalleled service excellence through our unified platform that’s flexible and scalable.