Vivantio Customer Experience Team

Integration used to be a checkbox. Now it’s the difference between coordinated service and constant workarounds. This piece breaks down what the integrations landscape really looks like today — and what will matter heading into 2026.

Mid-market organizations are struggling with a challenge few anticipated: workflow fragmentation across Support, Success, Ops, and Product. Tool sprawl and disconnected systems have created hidden gaps that slow teams, frustrate customers, and undermine performance. This State of the Union report reveals why workflows are breaking—and what today’s service leaders must recognize moving forward.

Dark mode isn’t just a trend—it’s a test of focus, comfort, and accessibility. Discover when each mode helps SaaS teams work smarter and why choice matters most.

Create, customize, and share real-time dashboards and reports with Vivantio. Empower your teams to visualize key metrics and drive smarter decisions—no coding required. See how better leverage your analytics for increased competitive advantage.

FLEXGrid turns live service data into real-time insight. Build custom views, explore trends, and act faster—no report builder needed. Smarter decisions start here.

See what’s new in Vivantio’s user interface. Tabbed modals and drawer views give you a cleaner, more flexible workspace—with fewer clicks and more control. It’s a faster, smarter way to manage support.

Not every ticket is a one-off. Vivantio helps support teams consolidate incidents, uncover root causes, and scale resolution—without the chaos. Follow ITIL best practices and reduce ticket overload with built-in problem and change management tools.

Efficient ticketing isn’t just possible—it’s built in. See how Vivantio helps support teams manage, route, and resolve tickets faster with automation, smart queues, and AI-powered tools. Boost visibility, reduce resolution times, and keep your team moving.

When customers need help fast, delays aren’t an option. Watch how Vivantio’s self-service portal gives users instant access to support—without submitting a ticket. Streamline service, reduce frustration, and boost satisfaction.

Explore each of the 21 benefits of ITIL-based service operations. Download the infographic for quick reference.

Use this free guide to identify the features and functionality you need from a service management platform and choose the right solution for you.

When it comes to customer service management for B2B service & software providers, the right technology makes all the difference. And one of the most undervalued and underutilized technology solutions for scaling support is digital self service. Join Simon and Mark to learn how to make the most of your self-service portal, enabling painless growth and higher CSAT scores

AnyDesk is a lightweight and fast remote desktop software that helps service and support teams to connect and work on any device, anywhere, anytime. AnyDesk can help service and support teams to provide remote assistance, collaborate with colleagues, and access files and applications.

GoToAssist is a cloud-based service and support platform that helps service and support teams to deliver fast and effective support to customers and users. GoToAssist can help service and support teams to manage incidents, monitor devices, access remote computers, and chat with customers.

Service and support teams can leverage Azure AI Services to enhance their operations by automating routine customer inquiries, enabling quicker and more accurate responses. It can analyze vast amounts of data to provide insights into common issues and recommend solutions, thereby reducing resolution times all within their own private Azure tenants.

Service and support teams can leverage Gemini AI to enhance their operations by automating routine customer inquiries, enabling quicker and more accurate responses. It can analyze vast amounts of data to provide insights into common issues and recommend solutions, thereby reducing resolution times.

A customer service and support team would use BeyondTrust to enhance customer service by providing secure remote access, allowing technicians to resolve issues quickly and efficiently while protecting customer data. Additionally, BeyondTrust offers detailed session reports and analytics, enabling teams to identify and address common problems, improving overall service quality.

TeamViewer is a remote access and support software that helps service and support teams to connect and control devices remotely, provide technical assistance, and collaborate with colleagues and customers. TeamViewer can help service and support teams to troubleshoot issues, resolve problems, and enhance productivity.

If you're looking to connect BeyondTrust (formerly Bomgar) with Vivantio, start with this walkthrough.

In this Webinar On Demand, Don’t miss out on this opportunity to elevate your customer service with proven ITSM and ITIL strategies! Access Your On-Demand Spot Today!