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  • Solutions

    One Platform. Unlimited Uses.

    From IT to Customer Services, Facilities to HR. Optimize all your service operations.

    Customer Experience

    B2B Customer Services

    Best in class B2B Customer Service and Support suite with workflow and automation

    Service Management

    IT Service Management

    ITIL 4 aligned IT Service Management platform for scaling service teams that demand more

    Enterprise Service Management

    A single platform solution for every service team across the enterprise

    Employee Experience

    HR Service Management

    Use workflow and automation to simplify the employee experience

    Facilities Service Management

    Simplify management and maintenance tasks internally and across a hybrid workforce

    Finance & Legal Services

    Deliver financial and legal services operations and enhance customer and employee experiences

    Risk & Compliance

    GRC Service Management

    Pinpoint vulnerabilities and create ledgers for CIS compliance and audit control

    • Customer Service & Support
    • IT Service Management
    • Enterprise Service Management
    • HR Service Management
    • Facilities Service Management
    • Finance & Legal Service Management
    • Governance, Risk and Compliance
  • Features

    Service Management

    Personalized Workspace

    Create workspaces that help you stay organized and informed.

    ITSM / ITIL4

    Enhance customer experience by leveraging best practice frameworks.

    Asset Management & CMDB

    Map the entire asset estate. From hardware & software, to contracts and beyond.

    Business Intelligence & Reporting

    Make informed decision with robust analytics.

    Customer & Employee Experience

    Customer Relationship Management

    Supporting external customers? Keep all customer information right where you need it.

    Digital Self Service

    Streamline operations by capturing critical information from customers at point of contact.

    Knowledge Management

    Provide customers and agents with access to information that solves issues faster.

    Service Optimization & Efficiency

    Automation

    Scale with confidence with workflows, automation and business rules.

    Asset Discovery

    Unify platforms with key integrations across the business and integrate with tools to elevate service.

    Integrations

    Unify platforms with key integrations across the business and integrate with tools to elevate service.

  • Resources

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    Why Choose Vivantio

    Considering switching from your current system? Learn how Vivantio compares to other products.

    Learning Center

    Customer Service Management

    Learn about elevating from case management to customer service management and the impact service management can have on your team and business

    B2B Customer Service & Support

    Read our guides on improving B2B customer service and how that drives bottom line growth.

    Service Optimization

    Adopting ITIL best practice frameworks can have a significant impact on streamlining business process. Find out how.

    Customer Self Service

    Gartner, Forrester and McKinsey all predict that Self Service Strategies and AI will lead the way in delivering service improvements.

    Feature Spotlight

    Complete Guide to Customer Service Transformation

    Service Optimization has become a leading indicator of B2B Dominance.

    Find out more about what Vivantio is doing to support growing B2B Customer Service Teams.

    Read the Guide
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    About Vivantio

    We help our customers deliver the best possible service experience to their customers.

    We’re all about customer service first, last and always.

    Feature Spotlight

    Complete Guide to Customer Service Transformation

    Service Optimization has become a leading indicator of B2B Dominance.

    Find out more about what Vivantio is doing to support growing B2B Customer Service Teams.

    Read the Guide
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Welcome TourTodd Carruth2022-08-19T12:52:08+00:00

For Service & Support Teams That Demand More.

Use Cases

B2B Customer Service

IT Service Management

Enterprise Service Management

Human Resources

Facilities Management

Finance & Legal

Governance, Risk & Compliance

Top Features

ITSM / ITIL 4

CRM

Vivantio FLEX

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