Monthly Archives: October 2014

Weighted Time Left: How This Concept Can Improve Support Ticket Times by 10%

2019-10-08T16:29:33+00:00

This final installment in our A New Approach to Ticket Prioritization series will outline how a weighted approach to prioritizing your ticket system can be applied in practice. In this post, we will look to highlight the success of different weightings and their respective benefits and overall results.

Weighted Time Left: How This Concept Can Improve Support Ticket Times by 10%2019-10-08T16:29:33+00:00