OPTIMIZE CUSTOMER EXPERIENCE

When you understand your customers, it’s easier to give them better service

MANAGE CUSTOMER RELATIONSHIPS

Vivantio’s CRM brings all your customer information into one centralized location, providing a 360 view of you customer service operations

Case Management

Keep an audit of all tickets and requests made by individuals within your customers organization. Produce monthly case reports to share with customers on achievements and user satisfaction

Contracts & Service Levels

Maintain contract records for each customer and manage customer service levels from within the customer record. When combined with case management, view historical performance on service delivery metrics

Customer Configuration

Make use of a Configuration Management Database (CMDB) to record the software, hardware, and services you deliver to each customer. Map dependencies to shared services to assess and understand the impact of changes and outages

Self Service & Knowledge Management

Deploy white-labelled or co-branded self-service portals for your customers to access knowledge, configuration data, contracts and license information. Handle incidents and requests and route them immediately to the right resolver teams

CAPTURE WHAT MATTERS

Vivantio CRM makes it easy to retrieve vital customer information and helps you find opportunities to win more business by providing crucial insight into your customers changing needs

Locations and People

Keep records of customer locations and people from within that organization that rely on you for support or customer services

Impact

Use the CMDB to setup relationships between configuration items such as hardware, software, services, and people. Be proactive in understanding the impact on your customers when services fail

Custom Forms and Fields

Create multiple forms and fields to capture specific information about your customers and the services you offer

FEATURE HIGHLIGHT: Custom Forms and Fields

VIVANTIO NAMED HIGH PERFORMER

G2 recognizes Vivantio as High Performer once again, based on user reviews

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SERVICE IS UNIQUE TO THE CUSTOMER

You understand that some customers require different services to others or have unique needs – your service management platform should be able to support that individualized approach

Customer Service Levels

Centralize service level agreements for all or some customers, or create bespoke service level agreements for flagship customers

Customer Categories

Configure customer specific categories, ensuring tickets are only logged for the products and/or services that each customer has purchased from you

Customer Knowledge Base

Link global knowledge base articles to specific customers based on products and services you offer

Dedicated Self Service

For customers looking for a dedicated experience for their users, create multiple instances of self service adopting the customers brand

REPORT

2020 SURVEY: SELF-SERVICE STRATEGIES

In partnership with Service Desk Institute (SDI), we surveyed service desk professionals to learn how they employ self-service to their customers

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EMPOWER CUSTOMERS WITH SELF SERVICE

Make it easier than ever for your customers to get the help and support they need

Email to Ticket

Automatically convert incoming emails to tickets and manage all messaging history in one spot

Self Service

Reduce call times and and boost customer experience by providing a self-service portal for raising and monitoring tickets and service requests

Chat

Chat with customers through self-service to resolve simple issues and save transcripts of the chat to the Vivantio ticket history

How Self-Service Portals Improve The Customer Service Experience

Learn how self-service portals play a key role in the customer service experience.
The Vivantio service management platform enables service teams to build codeless, custom self-service portals tailored to business needs and customers.
LEARN MORE ABOUT AUTOMATION CAPABILITIES

DEMO REQUEST

Request your personalized demo today

DEMO REQUEST

EXPLORE OTHER FEATURES

Complete the customer journey and drive even more value by making use of an extensive array of other products within your subscription

ITIL/ITSM

Learn how ITSM and ITIL can help elevate your customer service through Service Level Agreements

Service Level Management

SELF-SERVICE

Learn how a self-service strategy can increase efficiency and improve customer satisfaction
Self Service Strategies

AUTOMATION

Put controls in place to track, monitor and ensure continued and improved service continuity

Streamline Repetitive Processes

INTEGRATION

Integrate with other core systems and take control of your entire service operation from one centralized hub

How does Vivantio Integrate

LET’S CONNECT

We believe good customer service stems from making connections – human connections.

Once you’re ready to give our software a closer look, the next step is to speak with one of our solutions consultants.

During this conversation, you’ll learn:

  • If our IT software fits within your budget. Our pricing model is flexible, unique to the buyer and based on volume.

  • How it integrates with your current tools. Vivantio’s ITSM platform was built API-first.

  • Which platform is best for your business needs. Our solutions team can set you up with a demo or free trial.

Already using our products and need some assistance? Contact our technical support team.