Customer Service Management

Learn about elevating from case management to customer service management and the impact service management can have on your team and business

Enterprise Service Management

Read our blog posts, case studies, and more focused on centralizing internal service operations and the efficiency that comes with ESM.

HomeAndy Walsh2024-03-29T14:28:52+00:00

Your Service Management System for Internal and External Support

For all service teams looking to scale beyond simple ticketing, our highly configurable solutions deliver enterprise service management, effortlessly.

A platform that harmonizes every service team

Vivantio’s powerful platform is designed for both internal and external support teams.

B2B Customer Service

Manage better relationships, boost productivity, and improve bottom line. Learn how your Service Teams can exceed customer expectations.

Learn More about CSM

Information Technology

Manage workload, improve efficiency, and mitigate risk. Our powerful, highly configurable, and scalable ITSM solution puts you and your team in control.

Learn More about ITSM

Entire Enterprise

Optimize service delivery and provide all your teams with tools to collaborate and solve problems faster, with a cross-functional, company-wide, service platform.

Learn More about ESM

Be a customer service hero!

Deploy enterprise functionality across any team in days, not weeks. With click and play configuration, no-code workflows and powerful automation.

Empower teams to do more

Our powerful, yet simple and intuitive configuration keeps you and your team in control so you can be up and running quickly, allowing you to focus on what is important – delivering stellar service to your customers.

Boost operational performance

Through workflow and automation, streamline service operations to increase productivity and accelerate response times to customers, all through a simple and easy to use interface.

Elevate customer service

Leverage service optimization and integrate with other line of business platforms to deliver maximum, measurable business value across the entire organization.

Unlock the Secret to B2B Dominance: Master Service Optimization Now!

Discover how optimizing your service can drive dominance in your sector. Learn how a mere 5% boost in customer retention can skyrocket your profits by up to 95%. Transform your enterprise with our guide to winning with service excellence.

Get your copy

cover for the B2B customer service optimization guide , which includes actionable insights, customer service management platforms, and benefits of customer satisfaction enhancement.

The world’s fastest growing companies leveraged Vivantio to scale.

Featured resources

Explore our latest news, videos & resources

Service Management Implementation: Path to ITSM Success
Discover the transformative power of service management implementation in achieving ITSM success. This guide provides essential insights into streamlining operations, enhancing service delivery, and improving customer satisfaction through effective ITSM processes.
12 min|Blog|
What is API Integration? Understanding the Essentials
Discover the transformative power of API integration in Vivantio's guide. Uncover how seamless data exchange and automation revolutionize business operations, streamlining workflows and boosting productivity.
7 min|Blog|
Generative AI in Customer Service
Learn how businesses are enhancing customer interactions by integrating AI to provide personalized, efficient service around the clock. Uncover the future of customer support with insights into AI-driven ticket routing, predictive analysis, and personalized virtual assistants.
9 min|Blog|
Personalized Customer Experience Examples: Data-Driven Insights
ITIL is your organization's secret sauce for efficiency. It enhances service delivery, reduces risk, and ensures productivity. Learn how to unlock its potential for business success.
7 min|Blog|