Service Management

  • Mid-size businesses need comprehensive ITSM solutions to meet their needs. Learn the ITSM fundamentals in this quick guide.

    September 1, 2022

    4 min. read

  • Vivantio, a leading provider of customer service optimization software and solutions for demanding B2B service teams.

    August 17, 2022

    5 min. read

  • These customer service management examples display how technology is improving the customer experience.

    July 6, 2022

    5 min. read

  • Customer service management helps companies stay on top of customer interactions. Click here to find out more about this concept.

    July 5, 2022

    4 min. read

  • Discover the most significant customer service management benefits provided by a cloud-based optimization platform.

    July 1, 2022

    5 min. read

  • Smart industries are learning that lessons from the IT world can provide a ready-made blueprint for improving their customer service capabilities.

    June 28, 2022

    7 min. read

  • How well you handle tickets can either lead to upset customers or happier outcomes. Watch this on-demand demo workshop webinar and get timely ticketing tips.

    February 28, 2022

    1 min. read

  • In this episode of the Vivantio Vibe podcast, we discuss the questions you should ask and what you should expect with a free demo or trial software.

    February 10, 2022

    1 min. read

  • Not everyone can easily recognize the value of Service Optimization. Here are some tips for enlisting leadership and inspiring your team to drive change.

    August 10, 2021

    2 min. read

  • Here are some questions you should ask to make sure your software vendor will keep your company and your customer's data safe.

    July 23, 2021

    4 min. read

  • Smart industries are learning that lessons from the IT world can provide a ready-made blueprint for improving their customer service capabilities.

    March 25, 2021

    2 min. read

  • Vivantio releases guide identifying the distinct benefits of centralizing customer service and a detailed process for implementing it at B2B organizations.

    March 2, 2021

    2 min. read

  • Discover 4 reasons why operating with a flexible service management structure can improve team efficiency.

    January 28, 2021

    4 min. read

  • During a crisis, leadership needs to assess and adjust their company's service strategy. Here are 4 steps to take to best help your customers and employees

    January 6, 2021

    6 min. read

  • Keep your service management software system, your company and your customers' data protected by asking your IT vendor these questions.

    December 22, 2020

    3 min. read

  • Learn how Vivantio, a service management platform, integrates with Azure DevOps to improve communication between your service desk and development team.

    July 13, 2020

    6 min. read

  • When planning a service management strategy, many companies build in components of self service because it is a cost-effective, efficient way for your end users to get the help and service experience they need. Here are common facts and myths of self service.

    June 3, 2020

    5 min. read

  • Here's how self-service portals play a key role in the customer service experience and improve efficiency for service teams.

    March 20, 2020

    1 min. read

  • Excellent customer service means meeting your SLAs. Learn more about this key metric and how to use OLAs in the Vivantio ITSM tool.

    February 28, 2020

    7 min. read

  • Buying a new service management software tool can be time-consuming and expensive, which is why it's critical to have a successful implementation.

    February 12, 2020

    6 min. read

  • Convincing leadership to invest in a new service management tool can be tough. Read these 4 tips on preparing a sound argument to leadership.

    January 29, 2020

    6 min. read

  • Service teams outside of the IT department are using Vivantio. Why? Because they want to streamline processes, reduce costs and provide great service.

    January 16, 2020

    3 min. read

  • Roles & permissions are crucial for service management teams because they determine who can perform certain operations and access particular data within Vivantio.

    December 16, 2019

    0 min. read

  • The debate on the definition of a service desk vs help desk has been ongoing. Here's how they're different and why it matters.

    October 30, 2019

    2 min. read