Service Management

ITSM analytics play a vital role in maintaining and improving a service management framework. Learn how to utilize them in this quick guide.

Customer self-service portals bring a variety of quality support tools and information to users on a single home page. Learn how to make one here.

The first step in developing a knowledge management system is picking the right partner. Learn what a KMS is used for, and how to choose one, here.

The first step in developing a knowledge management system is picking the right partner. Learn what a KMS is used for, and how to choose one, here.

Following the right B2B customer journey map is vital in crafting a quality customer experience. See the map, and learn how to adopt it, here.

Customer journey pain points can result in costly non-renewals, or simply lead to less satisfied customers. Learn how to solve the most common ones here.

A B2B customer portal provides endless value to clients and the business providing it. Find out what they offer, and how to implement one here.

CX personalization can improve a number of KPIs by increasing customer satisfaction, retention, and lifetime value. Find out how to accomplish it here.

B2B help desk best practices can rapidly improve the service experience for clients and internal users. Find out the 9 most important ones here.

Proper ticket lifecycle management provides shorter ticket response times, higher resolution rates, and higher customer satisfaction. Learn about it here.

B2B support ticket priority levels are vital to an efficient IT support system. Learn how best to prioritize tickets in this quick guide.

Help desk vs service desk is an important value proposition for a business owner to consider as their business grows.

Ticket deflection helps businesses control the number of support tickets their team must resolve as they grow. Learn some of the top strategies here.

ITIL configuration management principles are the best foundation for businesses looking to improve their IT infrastructure.

The B2B helpdesk is made up of a core team inside a company’s IT apparatus that assists with issues that [...]