B2B Customer Support

The customer service experience is the key to unlocking longer business relationships with clients, and more referral business from their friends and family.

Customer service trends are going to change the way that businesses and their customers behave throughout 2023. Learn how to adapt in this quick guide.

Businesses that want to improve customer satisfaction can often benefit from customer service tools that make the transition easier.

Customer service ticketing systems are vital in ensuring fast, quality responses, and save time and money while boosting customer satisfaction.

B2B customer service differs substantially from B2C. Business leaders can find out how, and what to do about it, here.

Your customer service management system sets the groundwork for an experience that will drive business growth.

Vivantio, a leading provider of customer service optimization software and solutions for demanding B2B service teams.

Integrations are critical to a strong customer experience because they help your software connect and become a unified service platform that shows a full customer journey. This can provide insight that helps you continuously improve.

A customer service management platform is a software platform that provides a variety of tools, information, and workflows relating to customer service and the customer experience.

ITIL 4 establishes the service value system (SVS) to show "how all the components and activities of an organization work together to facilitate value creation." This is composed of five elements.

To improve the customer experience, business leaders should lean on proven best practices. While there are many proven ways to give customers a better impression of a business, we recommend doing three key things first.

B2B Customer Service can make or break a company; at the center of that service lies the customer experience (CX).

ITSM tools make it easier and quicker than ever to overhaul the customer service experience. Read why (and how) to implement one here.

An IT service management framework is the foundation of providing quality service to clients. Find out why (& how) you should implement one here.

Check out this quick ITSM introduction to find out how your business can benefit from an improved ITSM software.