Videos

Videos 2017-01-13T14:58:11+00:00
2016-12-19T09:18:04+00:00

Video: Delegate a Ticket’s Tasks to Other Vivantio Users

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Are you responsible for managing a ticket through its process? Do you delegate tasks to be completed in your department or team? The owner of a ticket in Vivantio can assign tasks to other users without forfeiting ownership of the ticket. View this video to see how

2016-12-19T09:18:04+00:00

Video: Boost Customer Experience with Vivantio’s Self Service Portal

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The self service portal plays a key role in the customer service experience. It's your shop window: it represents your professionalism, branding and competence in dealing with your customers' queries and issues. Watch this video to see how easy it is to customize your own self service portal.

2016-12-19T09:18:04+00:00

Webinar Recording: Introducing the Vivantio Platform

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The Vivantio Platform combines best-of-breed service management features with the power of choice. Watch this recorded webinar for a high-level overview and see how the Platform’s building blocks empower you to bring your ideal service strategy to life.

2016-12-19T09:18:04+00:00

Webinar Recording: Control the look and feel of your self-service portal

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Just as your corporate website represents your organization’s professionalism and branding, the aesthetic appeal of your service management portal is an important visual representation of your competence in dealing with your customer’s queries and issues. Watch this recorded webinar to find out how to take control of the look and feel of your self-service portal.

2016-12-19T09:18:05+00:00

Webinar Recording: Custom forms, fields and service areas

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Custom forms are a great way to gather more pertinent info in much greater detail on any service management submission, but only if you can include the fields you need and deploy forms where and how you need to. Watch and learn how The Vivantio Platform helps you make it happen.

2016-12-19T09:18:05+00:00

Webinar Recording: Integration using API, Webhooks and Web Methods

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Learn how your service management software can link up with SMS messaging, development tools, CRM systems, system monitoring and other tools to maximize your organization’s service impact.

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