Looking for help with managing your service desk? Here are some useful tips.
No matter how strong your service strategy is, it most likely won’t hold up to the challenges your service teams are facing with the novel coronavirus (COVID-19) crisis. This pandemic has severely impacted businesses and customers alike. Whether your organization has already developed a contingency plan or has only recently been affected by the dire situation at hand, here are the four most important things to assess and adjust in your service management strategy during a crisis.