Service Management

Looking for help with managing your service desk? Here are some useful tips.

4 Key Things to Assess and Adjust in Your Service Strategy During the Coronavirus Crisis

2020-03-20T22:03:19+00:00

No matter how strong your service strategy is, it most likely won’t hold up to the challenges your service teams are facing with the novel coronavirus (COVID-19) crisis. This pandemic has severely impacted businesses and customers alike. Whether your organization has already developed a contingency plan or has only recently been affected by the dire situation at hand, here are the four most important things to assess and adjust in your service management strategy during a crisis.

4 Key Things to Assess and Adjust in Your Service Strategy During the Coronavirus Crisis2020-03-20T22:03:19+00:00

How Self-Service Portals Improve the Customer Service Experience

2020-03-20T19:46:10+00:00

In this video, we explain how self-service portals play a key role in the customer service experience. The Vivantio service management platform enables service teams to build codeless, custom self-service portals tailored to business needs and customers.

How Self-Service Portals Improve the Customer Service Experience2020-03-20T19:46:10+00:00

Tips on How to Successfully Implement Your New ITSM Software Solution

2020-02-19T17:12:30+00:00

Buying a new IT service management software solution can be a time-consuming and expensive process. Once you’ve decided on the best ITSM software for your service team, you’ll need to implement it, which is critical to long-term success and ROI. Follow theses tips to ensure your implementation process goes smoothly.

Tips on How to Successfully Implement Your New ITSM Software Solution2020-02-19T17:12:30+00:00

Four Tips to Convince Leadership you Need a New Service Management Software Solution

2020-02-19T17:11:40+00:00

Convincing leadership to invest in a new service management tool can be challenging without a plan backed by data and research. Read these 4 tips before proposing new ITSM software so leadership will feel confident in the investment.

Four Tips to Convince Leadership you Need a New Service Management Software Solution2020-02-19T17:11:40+00:00

Roles and Permissions Provide Data Control for Service Management Teams

2020-02-07T17:39:17+00:00

Roles and permissions are crucial because they determine who--and what departments--can perform certain operations and access particular (e.g., confidential) data within the software. In this video, Lauren, our content marketing specialist, provides an overview of the roles and permissions capabilities within the Vivantio platform.

Roles and Permissions Provide Data Control for Service Management Teams2020-02-07T17:39:17+00:00

The Differences Between Help Desk and Service Desk and Why it Matters

2020-03-03T15:56:56+00:00

The debate on the definition of a service desk versus a help desk has been ongoing. Help desks are point solutions and typically reactive. A service desk, however, is more business-centric and built on core ITIL principles and service lifecycle stages. Here's what's different between the two and why it matters.

The Differences Between Help Desk and Service Desk and Why it Matters2020-03-03T15:56:56+00:00

5 Ways to Get the Most Out of Your Free Software Trial

2020-02-19T19:03:08+00:00

So you’ve narrowed down your IT service management tool finalists and are ready to start a software trial? Many ITSM SaaS companies offer free trials for a limited time. Here are five ways to get the most from your free service management software trial to ensure it meets your business needs.

5 Ways to Get the Most Out of Your Free Software Trial2020-02-19T19:03:08+00:00