The debate on the definition of a service desk versus a help desk has been ongoing. Help desks are point solutions and typically reactive. A service desk, however, is more business-centric and built on core ITIL principles and service lifecycle stages. Here's what's different between the two and why it matters.
Lauren Saalmuller2020-03-03T15:56:56+00:00The Differences Between Help Desk and Service Desk and Why it MattersLauren Saalmuller2020-03-03T15:56:56+00:00
Nate Lipka2019-10-16T17:50:48+00:005 Ways Service Automation Can Transform Service Desk OperationsNate Lipka2019-10-16T17:50:48+00:00
Automation can be a powerful tool to improve service performance and efficiency. See how you can incorporate it successfully with these five steps.