Excellent customer service means meeting your SLAs, but first, you need to make sure you hit your OLAs. In this blog you’ll learn more about this important key metric in service management and see examples of how to use OLAs in the Vivantio ITSM tool.
Buying a new IT service management software solution can be a time-consuming and expensive process. Once you’ve decided on the best ITSM software for your service team, you’ll need to implement it, which is critical to long-term success and ROI. Follow theses tips to ensure your implementation process goes smoothly.