The debate on the definition of a service desk versus a help desk has been ongoing. Help desks are point solutions and typically reactive. A service desk, however, is more business-centric and built on core ITIL principles and service lifecycle stages. Here's what's different between the two and why it matters.
Lauren Saalmuller2020-03-03T15:56:56+00:00The Differences Between Help Desk and Service Desk and Why it MattersLauren Saalmuller2020-03-03T15:56:56+00:00