Monthly Archives: September 2014

The Problems with ITIL’s Approach to Support Ticket Prioritization

2019-10-16T18:36:52+00:00

This post focuses on the ITIL best practice approach when it comes to the prioritization of tickets; the associated pros and cons of this; and the reality of implementing these in a real-world business environment that puts target resolution time firmly in the spotlight.

The Problems with ITIL’s Approach to Support Ticket Prioritization2019-10-16T18:36:52+00:00