Powerful Service Management

Priced for Growth

Get the flexibility and depth you need to scale beyond basic ticketing. Without paying for complexity you don’t.

The Vivantio Platform

For all Service, Support and Enterprise Teams

£35
$49
–
£75
$99

Per agent, per month, billed annually

  • Every Vivantio feature

  • Flexible pricing / volume discounts

  • 600+ Integrations + API

  • HIPPA / SOC2 / ISO27001 / Cyber Essentials +

  • Choice of data centers

  • Streamlined, dedicated onboarding

  • Vivantio US & UK technical support

  • Dedicated customer success manager

Get Pricing

Designed for efficiency, built for success

No Bloated Price Books

While we tailor pricing to your needs, you’ll never find hidden fees or complex bundles.

No Lengthy Implementation

Launch in weeks with our rapid deployment technology and in-house team, reducing time-to-value.

No Gatekeeping Features

Access every feature from day one, maximizing your investment and boosting customer experience.

Comparison of Service Management Software: Vivantio excels with extensive features and rapid ROI compared to competitors.

Flexible licensing to maximize your investment

Scale your service operations effectively without overpaying.

Named Licenses

Ideal for dedicated agents who need continuous access.

Concurrent Licenses

Perfect for rotating teams or infrequent agents, providing shared access and reducing costs.

Mixed Licensing & License Pools

Combine licensing types and allocate resources to specific teams/agents for efficient use.

Pricing & Accelerated ROI: Vivantio Streamlined Service Management Solutions

Pricing considerations

The Vivantio Platform provides customers with many options to reduce the total license cost.

Number of Agents

Pricing is based on the number of technical users. Customers/end users can access the self-service portal without a license.

License Type

Concurrent licenses are available for shift workers or geographically dispersed teams, allowing multiple users to share a single license within a license pool on a first-come, first-served basis.

Total Volume Discount

Discounts increase with the number of licenses purchased, starting at 15 users and up to 40%. Enterprise licenses are available for teams over 500 users.

Education & Non-profit

Educational institutions qualify for a 5% discount; non-profits receive a 10% discount.

Frequently Asked Questions

FAQs for Businesses Seeking Streamlined Service Management and Accelerated ROI. Don’t see the answer you’re looking for? Have a chat with our friendly team.

How is Vivantio licensed?

Only users of the main application require a license. That license can be a named license and dedicated to that user, or a shared concurrent license. End customers who make use of mail to ticket, or self service portals do not require a license.

Yes. Vivantio’s concurrent licensing is ideal for shift-based teams, ensuring efficient resource allocation while maximizing ROI.

Vivantio simplifies IT asset management, automates ticket routing, and helps you exceed SLAs, all of which contribute to reduced time-to-value.

Absolutely. Vivantio integrates with popular CRM systems like Salesforce, helping ISVs align teams and boost customer satisfaction scores.

Volume discounts start at 15 users and continue to rise up to 40%.

The discount is applied to the total combined name and concurrent licenses purchased.

If you are a non-profit, charity or in education, expect to receive between 5 and 10% additional discount.

Vivantio is a subscription service and you can increase license subscription at any time. If you wish to decrease or cancel your subscription, you can do so at the end of your term.

No. We’ll be in contact throughout the year to make sure you get the very best from your investment. We’ll talk to you about your renewal about three months out.

No problem! Reach out to one of our solution consultants for help or advice here: Contact Us

Our Customers Continue to Love Us!

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Vivantio is a leader in Mid-Market IT Asset Management on G2
Vivantio is a leader in Mid-Market IT Asset Management on G2
Vivantio is a leader in Mid-Market IT Asset Management on G2

Get Pricing

There are a number of ways to reduce your service management costs.

  • Named vs Concurrent Licenses

  • Volume discounts across multiple teams

  • Education and Non-profit discounts

  • Multi-year discounts

Complete the form for your custom quote: